Community Relations Assistant

**Join Our Team**

Since 1989 Berwick Retirement Communities has been offering quality retirement living in several residences across BC. We are proud to be Island Owned & Managed.

**About the Role**:
Reporting to the Community Relations Manager, assists with: event planning; execution of community relation events; development of advertising materials and lead development activities. Establishes trust and rapport with potential clients, identifies client needs, conducts tours/visits and completes all levels of client follow up including telephone calls and mail outs. Maintains community relations database, coordinates all move in/move out activities including related paperwork and new resident orientations. Completion of various administrative duties as assigned.

**Skills/Personal Competencies**:

- Ability to build relationships, establish trust and build rapport
- Exceptional active listening skills, eye contact and an ability to pick up on non-verbal cues
- Professional presentation skills, ability to use gentle persuasion, influence and motivate
- Strong communication skills and excellent telephone etiquette
- Self motivated team player with excellent judgment and interpersonal skills
- Demonstrated ability to write marketing, social media posts and communication materials
- Excellent analytical skills for assessing priorities and problem solving
- Must have excellent organizational and planning skills
**Qualifications/Experience**:

- Business or marketing-related degree or equivalent professional qualifications and experience will be considered
- One to two years experience in a sales and marketing capacity (preference given to those with experience in the seniors housing industry)
- Proficient administrative skills including typing, data entry, file management and general office administration
**Schedule**:

- Part time permanent position (22.5 hours per week)
- 3 days a week - Friday to Sunday, 8:30am to 4:30pm. Flexibility required to meet operational needs.
**Pay**:

- $22.00 hourly, with benefit package including matched RRSP.
Note: *A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. Current TB test and proof of Covid-19 Vaccinations also required.

Berwick Retirement Communities promotes an environment which integrates hospitality with superior customer service and care. As the Active Living Manager you will uphold a philosophy that respects the resident’s dignity and self-esteem by supporting choice, independence, and autonomy.

**What Our Staff Are Saying About Working With Berwick Retirement Communities **_I love working at Berwick. Each day presents different opportunities to challenge ourselves. I get to work closely with staff and residents to ensure that the programs we offer are the highest quality and most up to date. We have such a great team that supports each one other and inspires me to do my best_.
- Jacqueline, Active Living Manager Berwick on the Park since 2017_
- One of the things I enjoy about working with Marquise at Berwick is the people I am surrounded with. My team is upbeat and focused on teamwork and high quality food. The company also has room for growth which is what we all want from an employer._
- _James, Executive Chef, Marquise Food Services at Berwick on the Lake since 2004
- It has been my pleasure to work at Berwick these past 10 years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me._
- Heather, Enhanced Living Services, Berwick House since 2008.
- Although I have only been here a short time, I feel right at home with Berwick. Everyone has been so warm, welcoming, supportive and responsive. This type of work place culture is truly hard to find and Berwick has mastered it It is no wonder Berwick has such a wonderful reputation in the community at large_
- Tara, Recruitment and Retention Coordinator Berwick Head office since 2020_

**Job Types**: Part-time, Permanent

**Salary**: From $22.00 per hour

Application question(s):

- Are you fully vaccinated
**Experience**:

- public relations: 1 year (preferred)