Employee Support Onboarding Coach

2 weeks ago

Cornwall, Canada Bayshore Northern Staffing Full time

Bayshore HealthCare’s Northern Staffing program has provided high-quality community health care solutions to Canada's North since 1997. Our Employee Support Team supports our passionate Healthcare Professionals from all over Canada who travel on assignments to remote northern communities of British Columbia, Alberta, Manitoba, Ontario, Yukon, Northwest Territories and Nunavut.

The Manager of Employee Support (MES) is seeking an **Onboarding Coach** to support the customer service experience of new and existing field and administrative teams, and to support in special projects. The incumbent would be responsible for complete onboarding of new field employees and independent contractors. Supporting the Manager of Employee Support, the Onboarding Coach will act as a seamless extension of the Bayshore Northern Staffing administration team and will work with the Director of Operations and Director of Clinical Services and other management team members.

**THE ROLE**

Introduce new employees to all location/customer requirements and credentials needed to work within the Bayshore Northern Staffing division.

Manage new employees/independent contractors [IC] throughout the onboarding and final hiring processes preparing to attend the comprehensive clinical orientation & practicum.

First level contact to appropriate Manager team members (who will triage to appropriate team member to action), and track for timeliness of completion, follow ups, data analysis and reporting to Director of Clinical Services and Clinical management team members on an ongoing basis.

Support in further development in the Employee Support Team portfolio onboarding processes, procedures keeping them up to date and tracking outstanding management areas and escalate as required.

Assume responsibility for specific Employee Support Team operations in the absence of the Manager of Employee Support as appropriate.

Management of complex calendar, scheduling, and logistics to support and coordinate a caseload of new employees/Independent contractors who are working through the complex onboarding processes leading up to orientation/practicum and rostering for assignments.

**Experience**: Required
- 2 - 5 years: Ability to interpret and implement Bayshore Organization policies and procedures. Professional, responsive, and positive work attitude is essential
- High level of sound and independent judgment, reasoning, and discretion. Previous experience in handling confidential or sensitive information; knowledge of applicable healthcare standards and data privacy laws. Strong records maintenance skills including ability to maintain filing systems and databases. Superior telephone manners and strong interpersonal skills. Strong customer service orientation.
- Strong verbal skills to communicate with all levels of the executive team. Ability to write and format moderately complex correspondence, including memos, letters. Strong time management skills, multitasking skills, and the ability to prioritize tasks with mínimal supervision
- Direct work experience in a healthcare environment

Preferred
- Documentation management systems and client relationship systems would be an asset

**Education**: Preferred
- Diploma or better

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