Assistant Team Leader

6 days ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you

As an Assistant Team Leader - Provider Relations in the Provider Relations team, you’ll be responsible for assisting the team leader in generating revenues, maximizing savings, addressing team member questions, providing coaching and training, monitoring team performance as well as identifying and implementing process improvements. Your role also includes providing back up support to the team leader and working on assigned special projects.

**What does your typical day look like?**
- Provide daily support to team members through availability on the floor;
- Act as back up to Team Leader when absent or unavailable;
- Participate in the development of team members through coaching and training;
- Participate in the monitoring of performance metrics to ensure appropriate productivity, quality and service levels;
- Investigate any potential breakdown in processes and escalate issues in a timely fashion;
- Provide regular and timely feedback to management on trends and actions taken or to be taken;
- Take on assigned special projects and assignment.

**What Skills and training do you need?**:

- College Diploma or equivalent;
- Excellent written and verbal communication skills in English;
- 3-5 years experiences working in a customer service or insurance/financial services;
- Leadership experience is an asset.

We offer you:

- Competitive vacation package;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

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