Operations Manager

**Company Overview**

Matheson Windows and Doors is a division on Trinity Energy Group, located in Dartmouth NS. With over 75 years of combined experience, our team has built a lasting reputation of exceptional customer service, quality products, and keen attention to detail.

Servicing the Halifax/Dartmouth area and surrounding districts, we cater to the residential new home construction and retrofit markets. Our personalized services are tailored to meet the individual needs of our clients, and are known to highlight our down-to-earth approach to addressing your service needs.

**Job Summary**

The Operations Manager at Matheson Windows and Doors is a hands-on leader responsible for managing the daily operations of both the warehouse and office. This role is based primarily on-site and ensures that the entire operation runs efficiently, safely, and in alignment with company goals.

From coordinating project logistics to supervising field and office teams, the Operations Manager plays a key role in maintaining a productive and professional working environment.

Working closely with senior leadership and department heads, the Operations Manager provides oversight across a wide range of operational activities, including project execution, inventory and materials management, labour coordination, customer service standards, and administrative workflows.

**Responsibilities**
- Oversee all daily operations of the warehouse, office, and field, ensuring productivity, safety, and efficiency across all functions.
- Work in conjunction with management to develop and implement marketing and advertising strategies.
- Manage budgeting, inventory control, expense tracking, and merchandising to support profitability and operational performance.
- Train, supervise and develop personnel to maintain a high-performing and accountable team.
- Maintain a high standard of customer service by addressing concerns promptly and ensuring service quality meets company expectations.
- Participate in and oversee fieldwork, including job scheduling, sales visits, and customer relationship building.
- Ensure compliance with all applicable government regulations, environmental standards, and safety protocols to minimize company liability.
- Operate the business in a financially sound manner to deliver an appropriate return on investment.
- Maintain and enhance Matheson’s reputation in the local community through professional conduct and strong relationships with civic leaders, customers, and partners.
- Supervise truck and equipment maintenance, routing systems, and related logistics - including hands-on inspection work when required.
- Manage branch merchandise and oversee inventory levels to ensure operational readiness and job efficiency.
- Build and maintain strong relationships with suppliers, customers, subcontractors, and partners.
- Support the material selection and cost negotiation process for building envelope components such as windows, doors, cladding, and siding.
- Attend sales calls, tender calls, training seminars, and industry events as required.
- Represent the company at networking and industry sessions with groups such as CANS, Atlantic Home Warranty, and other relevant organizations
- Collaborate with Trinity and its partners to identify and track leads, ensure timely follow-up, and optimize sales opportunities.
- Monitor public tender sites (e.g., CANS, Nova Scotia Tenders, and property management groups) for potential project opportunities.
- Source, negotiate, and oversee trades involved in building envelope installations, ensuring quality and adherence to scope.
- Work with Trinity to organize and deliver training programs focused on building envelope labour skills, including window/door installations, siding, and cladding.
- Assist in building and maintaining a comprehensive database of suppliers, materials, and labour resources to support operational efficiency.
- Collaborate on the development and implementation of internal software solutions to improve workflow, data tracking, and profitability.
- Verify estimator window and door measures as required until verification responsibilities are transitioned.
- Perform other related duties as assigned by management in support of operational goals.

**Job Requirements**
- 3-5 years of experience in operations, warehouse/logistics management, or a similar role.
- Proven leadership experience with the ability to supervise, motivate, and develop a diverse team.
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience coordinating inventory, material handling, shipping/receiving, and warehouse processes.
- Solid understanding of safety standards, workplace compliance, and operational best practices.
- Comfortable working hands-on in both warehouse and field environments as needed.
- Excellent communication and interpersonal skills; able to collaborate effectively with internal teams, vendo