Ltc Home Assessment

**LTC Home Assessment & Triage Officer**:
**Job ID**:

- 234650

**Posting status**:

- Open

**Organization**:

- Ministry of Long - Term Care

**Division**:

- Long-Term Care Inspections Branch

**City**:

- Ottawa

**Position(s) language**:

- English

**Job term**:

- 1 Temporary up to 12 months with possible extension

**Job code**:

- 50154 - Medical Assistant 3

**Salary**:

- $1,164.40 - $1,286.40 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Join us in transforming Long-Term care**

Make a meaningful impact in Ontario by safeguarding the health and well-being of residents in Long-Term Care Homes. Utilize your clinical expertise and communication skills to support society's most vulnerable demographics while growing professionally in a collaborative and dynamic environment.

**About the job**: LTCH Homes Assessment & Triage Officers are the first point of contact, promoting the health, safety, care, and rights of Long-Term Care Home residents. Every day will be a little different, but you can expect it to include activities like:

- gather, document, assess and triage information (concerns, complaints, and critical incidents) received regarding Long-Term Care Homes in Ontario
- establish the severity of the information received and outline the associated risks to residents
- create the inspection program's response and action
- support and conduct inquiries
- prepare correspondence, briefing notes and other materials

**What you bring to the team**:
**Mandatory requirements**:

- Current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario
- Willingness to travel small distances on a periodic basis for training and education

**Communication, Listening and Interviewing Skills**: You have the ability to:

- deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals
- effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff
- communicate with persons about complex health care issues
- develop correspondence and briefing notes utilizing your written communication and computer skills

**Clinical Nursing and Assessment Skills**: You are able to:

- assess information gained from discussions and interviews regarding the care and services provided to residents
- determine if there is a true risk of harm to residents
- discuss medically complex situations and current clinical best practices with other health professionals
- determine what legislative requirements may be in non-compliance

**Knowledge of Health Care Operations**: You have demonstrated knowledge of:

- long-term care homes and health care system operations
- current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.)

**Problem-Solving and Conflict Resolution Skills**: You have the ability to:

- appropriately respond to complaints about resident care and services
- prepare ministerial responses to resident care issues
- diffuse and resolve contentious and highly sensitive issues
- work independently and make logical decisions in an emotional, high stress environment
- work collaboratively within a provincial team

**Other Important Skills**:

- You possess written communication and computer skills to develop correspondence and briefing notes.
- You have the ability to work collaboratively within a provincial team.
- You have the ability to work independently and make logical decisions in an emotional, high stress environment.

**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**What we offer**: Working as a LTC Home Assessment & Triage Officer can be highly rewarding for several reasons:

- This position offers the opportunities to develop and demonstrate your expertise in a wide range of complex situations.
- You will play a meaningful role directly impacting the health and well-being of Long-Term Care Home residents.
- The uncon