Entry Level

Western Dispatch, a leading player in Express Courier and Freight Distribution solutions across Greater Edmonton and Alberta with over 40 years of experience, is seeking an enthusiastic and highly motivated team member to join our Operations Team. We champion the concept of “Hiring for Attitude, Training for Skill," so no prior industry experience is necessary. If you are someone who aspires to leadership and consistently strives for excellence, we want you on our team. Our success stems from our team's passion and dedication. In our high-energy, inclusive environment, each team member's contributions are valued and integral to our shared achievements. **What Western Dispatch Offers** - **Engaged Management Team**: Our management works directly alongside the team, fostering a collaborative and dynamic work environment. - **Open Communication**: We value your insights and have designed an open floor office plan to facilitate seamless communication with our leadership team. - **Work-Life Balance**: We promote a balance between core work and projects that inspire your personal interest. Spend 80% of your time honing your administrative skills and the remaining 20% collaborating with other departments. - **Innovative Environment**: We encourage holistic wellness with amenities like a yoga/meditation room and complimentary fresh fruit. We also leverage technology to streamline work processes, providing you with more time for engaging work projects. - **Career Advancement**: As Western Dispatch grows, we want you to grow with us. We commit to a one-year learning period during which you will work closely with our operations team to gain a deep understanding of our business operations. Upon completion, you'll be eligible for promotion to positions such as; - _Dispatcher_ - _Freight Forwarder_ - _Senior Logistics Coordinator_ - _Senior Service Coordinator_ - _Sales & Marketing Coordinator_ - _Account Manager_ **Responsibilities**: - **Order Management**: Process orders, monitor their status, and ensure they are completed within the promised timelines. - **Route Planning**: Optimize routes to ensure efficient use of resources and timely delivery. - **Customer Service**: Handle customer inquiries, manage complaints, and resolve issues related to orders or deliveries. - **Tracking and Reporting**: Track all shipments, maintain records, and provide status updates or reports to management and customers. - **Emergency Management**: Handle emergencies that require quick responses and resolution, a common occurrence in rush or hotshot services. - **Coordination with Other Departments**: Act as a liaison between dispatch, warehouse, customer service, and other departments to ensure smooth operations. - **Invoicing and Billing**: Manage invoicing and billing processes to ensure accurate and timely payment. - **Performance Monitoring**: Monitor service delivery performance to maintain our high standards of service. - **Account Setup**: Set up new accounts with thorough and precise documentation. - **Record Maintenance**: Maintain organized records and efficient filing systems to ensure quick and easy access to necessary information. You will also have opportunities to assist in project management, contribute to brainstorming sessions, drive our social media presence, and participate in team-building activities. **Our Expectations** - **High Performance**: We expect you to consistently deliver high-quality work and contribute positively to our team dynamics. - **Goal Orientation**: You are driven and motivated by achievement and success. - **Tech Savviness**: You should be comfortable working with various systems, especially Microsoft Office, and exhibit a high level of competency in Microsoft Excel. Experience with AI, programming or coding is a plus. - **Adaptability**: You are resilient and receptive to change, viewing it as an opportunity for improvement. - **Open Mindedness**: You are receptive to constructive criticism and use feedback to improve your work performance. **Who Should Apply?** If these opportunities and challenges excite you, if you wish for your voice to be heard and your ideas valued, and if you yearn for a fulfilling role where you're not just a cog in the machine, we invite you to apply. Please submit your resume and a brief cover letter detailing your interest in this position. While previous experience in the Transportation Industry is not a prerequisite, do highlight any skills or experiences that match those outlined above. **Salary**: $45,000.00-$50,000.00 per year **Job Types**: Full-time, Permanent **Salary**: $45,000.00-$50,000.00 per year **Benefits**: - Company events - Dental care - Extended health care - On-site parking - Paid time off - Profit sharing - Vision care Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Day shift Work Location: In person