Parts Administrator

1 week ago

Edmonton, Canada DSL Ltd. Full time

**Entry Level Parts Administrator -Edmonton, Alberta**

**About DSL**

At DSL, our purpose is creating moments of joy, one serving at a time. Representing world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.

At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.

Are you looking to grow with a company with over a century of unmatched quality, expertise, and after-sales support? We want to hear from you

**Why Join Our Team?**
- Competitive wage & health benefits
- Health Spending Account (Flex Spending Account or Health Spending Account)*
- 3 weeks paid vacation
- Strong company culture & core values
- RRSP matching program*
- Education support
- Opportunity for advancement

*Applicable once eligibility requirements are met

**Position Summary**

Reporting to the Service Operations Manager, this entry level Parts Administrator position is responsible for working in a multi-channel environment and providing an exceptional level of customer service, communicating professionally with all customers, vendors and staff, and supporting and executing projects and reporting.

What you’ll do:

- Creation of service or parts orders as required.
- Follow up on outstanding issues; ensuring customer is updated as required.
- Perform basic telephone troubleshooting.
- Resolve customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Sell additional services and products by recognizing opportunities to up-sell accounts.
- Make outbound calls to follow up and or update on service requested and gather customer feedback.
- Other projects as required.

What you’ll need:

- Parts counter experience or mechanical knowledge is an asset
- 1-3 years’ experience in Call Center or Customer Service Environment, for example a Retail Environment.
- Ability to listen attentively, ask probing questions, and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
- Excellent interpersonal, written, and oral communication skills
- Ability to multi task in a fast paced environment
- Detail oriented, accuracy, and timeliness
- Ability to learn and navigate new software quickly
- Reliable vehicle for transportation during on call period

We thank all applicants for their interest, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your wage expectation?

**Experience**:

- Customer service: 1 year (preferred)

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