General Manager

At SDA Building Services Inc., **our performance makes a difference** in everything we do.

**Overview**

Reporting to the CEO, this role contributes to ensuring outstanding and quality services are delivered in keeping with SDA’s high standards of performance.

**Key Results and Activities**

**1. Exemplifies SDA’s Mission and Values**

Achieves performance that makes a difference through:

- Promoting a positive and collaborative work environment
- Treats others with dignity, courtesy, and respect
- Encourages and maintains a friendly, fair, and creative work environment
- Respects diversity, new ideas, and hard work

**2. Client Engagement, Service Delivery and Business Development**
- Uses integrity and diplomacy to maintain excellent customer relationships
- Creates and implements new account start-up plans to ensure success
- Ensures day-to-day services are being consistently delivered to SDA’s high standards within established timelines and service specifications
- Responds promptly to customer requests, concerns, and issues
- Identifies opportunities to provide additional services to existing customers
- Manages delivery of work orders, periodic work, and additional services
- Ensures all monthly quality control inspections are completed and issues are followed up for resolution
- Monitors budgets for each client location to maintain deliverables and profitability
- Makes sure services meet all federal and provincial legislation requirements
- Collaborates with other management team members to develop new policies or procedures and evolve SDA services
- Partners with colleagues from Maintenance and Repair to increase the scope of services provided to current clients
- Responsible for executing all contractual obligations, from contract preparation and submission to follow-up on overdue payments.
- Responsible for representing and promoting the SDA brand at trade shows, networking functions and industry events to support business growth and visibility.

**3. Manages and Develops Employees and Subcontractors**
- Interviews and selects new team members
- Assigns team members to work locations in a fair way
- Manages performance of direct reports
- Sets team members up for success
- Provides training on all required SDA Policies and Procedures including Health and Safety as well as product usage
- Ensures the safe and appropriate use of on-site equipment, such as the janitor cart system, vacuums, burnishers, and auto-scrubbers
- Provides ongoing performance feedback and coaching in support of development and success
- Conducts ongoing and annual individual performance evaluations
- Delivers corrective feedback and disciplinary action as required

**4. SDA’s Health and Safety Champion**
- Ensures appropriate health and safety policies and practices are established and implemented throughout all of SDA’s work areas
- Takes all reasonable precautions to protect the health and safety of team members and public
- Conducts workplace inspections at least once per month to identify and evaluate hazards

**5. Right To Disconnect**

Regular working hours for this role are Monday to Friday with availability to team members and clients between 8:00 a.m. and 6:00 p.m.

As this is a management role, the General Manager - Condominium Janitorial will:

- Stay aware of crises that may require situation-specific responses outside of regular working hours
- Use judgement to respond to phone calls or voice messages needing an immediate response due to a safety or emergency issue.
- As a manager, this role requires prioritization of the use of time to support the Condominium Janitorial team and clients during regular business hours

**6. Perform other duties and tasks assigned**

**Qualifications and Experience Needed to Succeed in this Role**
- Minimum of 10 years of experience in a senior leadership role with a strong focus on operations, such as General Manager or VP.
- Proven experience managing condominium and commercial janitorial operations, with a strong track record of client service excellence.
- Demonstrated ability to lead and hold teams accountable to performance, quality and safety standards.
- Proficient in industry best practices, operational planning and problem-solving
- Skilled in networking and business development with the ability to grow and maintain a portfolio of clients.
- Comfortable attending and leading condominium board meetings, representing the company with professionalism and confidence.
- Proficient in professional cleaning methods and products, including floor stripping, waxing and recoating methods for commercial buildings
- Able to train team members in the use of equipment such as janitor carts, vacuums, auto-scrubbers and propane burnishers
- Knowledge of the Ontario Fire Code, Residential Tenancies Act, Privacy Act, Health and Safety standards, AODA, Ontario Building Code, and Municipal Property Standards By-Laws
- WHMIS certification is an asset
- Ability to travel around the province