Roads and Traffic Centre Operator

**Job Description**:
**POSITION PURPOSE**

Reporting to the Supervisor, Traffic Management Operations, is responsible for monitoring and reporting on the operation of and disruptions to the traffic flow on the Regional road network; dispatching Regional and contracted staff; liaising with and compiling and organizing information from and for various stakeholders regarding road closures, disruptions and events; coordinating and implementing road disruption responses with various parties; operating communications equipment and monitoring alarm and status equipment in support of Department operations, updating equipment records and material inventories; receiving calls and maintaining accurate records of issues via tracking software; monitoring the Region’s traffic control system for faults and initiating the response for repairs; maintaining data in Traffic Management Systems and performing quality analyses within Traveler Information Systems.

**MAJOR RESPONSIBILITIES**
- Receives calls as part of 24-hour, seven-days-per-week service; provides general information; coordinates responses and dispatches appropriate Regional and contracted staff for emergency response.
- Provides 24-hour, seven day per week support to Roads Operations based on seasonal requirements.
- Communicates with operational partners (e.g. York Regional Police, municipal representatives, conservation and rail authorities, Transit Management Centre, and Roads Maintenance) to identify unplanned road disruptions or events.
- Monitors Region’s traffic control signal systems for faults and failures and initiates repairs through contractors, Technologists etc. as required.
- Coordinates operational responses to road disruption events including deployment and control of portable variable message signs as well as requesting road closure equipment.
- Inputs and maintains event data within Region’s traffic management system and other software.
- Performs quality control checks on all traveler information channels.
- Communicates with various Regional staff, local municipalities, YRP, contractors, and other stakeholders regarding road disruption activities.
- Coordinates dissemination of timely and effective traveler information/messages via variable message signs and external channels (e.g. broadcast media, operating partners, open data etc.,) in consultation with the Department’s Communication Unit, and in accordance with Corporate Communications standards, guidelines and procedures.
- Assists in development of Standard Operating Procedures to describe routine and non-routine operational instructions for various tasks.
- Provides support in administering Ontario One Call program by checking locate requests, issuing work orders to locates service provider, clearing locate requests, following up on locates requests and providing 360 feedback to Ontario One call within legislated timeframe.
- Provides after hours operational support to York Region Housing by receiving and logging emergency calls and dispatching Regional staff or contractors to address.
- Responds to inquiries and resolves concerns, as appropriate.
- Performs other duties as assigned, in accordance with Branch and Department objectives.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma specializing in Traffic Signals/Control Systems or approved equivalent combination of education and experience in a traffic management environment.
- Minimum one (1) year experience in a traffic operations and/or dispatch environment (i.e. traffic management centre operator or traffic signal control operator or dispatcher positions).
- Knowledge of Regional road system and corporate structure.
- Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
- Excellent communication skills to interact with all levels of Regional staff, public, local municipalities and other stakeholders in emergency situations.