Customer Service Representative

2 weeks ago

Mississauga, Canada OIC Foods Full time

**Job description**:
OicFoods (Ontario Impex of Canada Inc.) is a Canadian owned vegetarian ethnic foods solution company based in Mississauga, Ontario. OicFoods main business activities include ethnic food distribution, manufacturing, co-packing, importing and exporting. OicFoods has made a name in food distribution by working with some of the best global ethnic brand partners like Brar's Dairy, Brar's Desserts, Bikano, Vadilal, Royal, Tops, MDH, Daawat, Deevaya and Priyagold. OicFoods is working with some of the most reputed and biggest retail partners in Canada like Walmart, Sobey's, Loblaws, Freshco, No Frills, Fortinos, Superstore, Chalo Freshco to name a few.

Position: Customer Service Representative

**Responsibilities**:

- Provides courteous and professional service to internal and external customers.
- Handle customer inquires and complaints.
- Provide information about the products and services.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Trouble shoot and resolve product issues and concerns.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Build sustainable relationships of trust through open and interactive communication.
- Maintain and exceed our quality expectations for customer services, by providing accurate and prompt answers to all customer requests.
- Provide general admin support to the organization

**Qualifications**:

- Customer Service 1 year (preferred)

, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule
- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate
- Mississauga, ON L5S1X7: reliably commute or plan to relocate before starting work (required)

**AODA Considerations**

**Process

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