Sales Order Desk Administrator

1 week ago

Abbotsford, Canada Clearbrook Grain & Milling Full time

General Responsibilities:

- Responsible for following company policies.
- Maintains knowledge of and executes all Company Policies and Procedures as required by the organization and other regulatory agencies.
- Maintains and represents a professional and positive image for the company at all times.
- Functions as a team member.
- Performs other related duties as assigned.

Responsibilities and Duties:

- Manages the Automatic Delivery System (ADS) and, in consultation with mill production staff, assists with logistics scheduling to ensure timely and cost-efficient feed delivery.
- Responsible for providing a positive experience when interacting with customers and resolving any concerns.
- Maintains Great Plains/Feed Mill Manager Order Entry system. This includes updating customer delivery information.
- Maintains customer contact and farm information database while administrating timely customer communication to assist sales team.
- Communicates with the production and sales staff for awareness of on-farm changes affecting feed ordering (i.e., flock begin and end dates, on-farm forage change).
- Connecting with customers to securing flock start up, script development, feed programs, and shut off information.
- Prepares support for feed returns.
- Develops sales and production statistical reports as requested.
- Analyses inventory data acquired from driver logs, sales consultants’ and farmers’ feedback to determine individual farm feed requirements.
- Takes on a variety of tasks to support sales representatives including administering objectives as directed by the Customer Success Manager.
- Update reps on order status and delivery details so that they can keep customers informed.
- Produces and distributes sales and tonnage reports daily to assist the Customer Success Manager in overall planning.
- Maintain NIR samples up to date along with maintaining and cleaning NIR machine.
- Use of Bin Sentry and Poultry Plan systems

Work Experience Requirements:

- A minimum of two (2) years of work experience in customer service and administration.
- Demonstrates sound judgement and decision-making experience.
- Knowledge of general agricultural practices affecting on-farm decisions around livestock production.
- Basic knowledge/awareness of different types of animal feed and flock cycles an asset.

Education Requirements:

- Grade 12 diploma or equivalent
- Certificate or diploma in Office Administration, Business and/or Accounting would be an asset

Skills Required:

- Must possess excellent interpersonal, communication and customer service skills.
- Must possess excellent organizational, analytical, and problem-solving skills.
- Must be detail oriented.
- Must be able to work independently and maintain high degree of confidentiality.
- Requires Intermediate office software knowledge and strong Excel skills; Great Plains experience an asset.

**Salary**: $47,750.00 - $52,900.00 per year

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