Foothills Housing Focused Shelter Worker

Walking alongside guests who have experienced significant trauma and barriers to housing, food, and other basic needs. The Housing Focused Shelter Worker works closely with guests utilizing the Foothill’s Shelter by encouraging them in their journey and connecting them with programs and services so that they can have a positive, coordinated, and sustained exit from the shelter. The Housing Focused Shelter Worker will be expected to provide housing supports to clients by connecting them with internal and external resources in order to divert them as soon as possible from the shelter and ensure they are sustainably housed. A Housing Focused Shelter Worker is on the front line and responds to guest needs on an ongoing basis. The Housing Focused Shelter Worker fulfills the mission of The Mustard Seed by maintaining a high level of professionalism, and respect for all who enter the building and neighborhood. Crisis intervention, meaningful conversations, case management and conflict resolution are daily occurrences for this role.

**Employment Type**:**Permanent Part-Time
**Schedule**:**Friday, Saturday, Sunday, Monday from 6:00AM to 2:00PM
**Reporting to**:**Shelter Supervisor

**Location**: Foothills Shelter, Calgary, AB.

**DUTIES AND RESPONSIBILITIES**:

- Be the first point of contact for participants seeking support, providing excellent service with dignity, kindness, and equity.
- Respond promptly to individuals in crisis, employing de-escalation skills and assisting in exploring healthy alternatives.
- Enforce participant suspensions when necessary.
- Assist with daily meal programs.
- Utilize case management tools to help shelter/drop-in participants work on short-term and long-term housing-related goals.
- Use a person-centered approach to encourage guests to seek resources and services aligned with their goals.
- Collaborate effectively with the team, including volunteers and other visitors.
- Maintain strict privacy and confidentiality standards as outlined by FOIP and the Health Information Act.
- Model healthy relationships with community participants and volunteers.
- Demonstrate initiative and critical thinking in assessing and supporting participants.
- Practice conflict resolution and facilitate reconciliatory conversations.
- Ensure a safe, clean environment for adult guests.
- Participate in staff training, attend meetings, and engage in regular one-on-one sessions with your supervisor.
- Collect data and maintain accurate records using FDARP, including incident reports.
- Respect proper boundaries with participants.

**MINIMUM QUALIFICATIONS AND SKILLS**
- Minimum 1 year of experience working with a marginalized population.
- Experience working within the culture of the inner city and/or with the less fortunate.
- A strong passion for ending homelessness in Alberta.
- Ability to follow organizational protocols of front-line programs to completion.
- Experience in case management and advocacy is considered an asset.
- Strong organizational and multitasking skills with the ability to manage shifting priorities.
- Excellent communication (written and verbal) and conflict resolution skills.
- Self-starter with the ability to work effectively in a cross-functional team.
- A strong desire to work with a marginalized and vulnerable population.

**WORKING CONDITIONS**
- This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from community members. It requires resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being.
- Moderate amounts of walking, climbing, standing, sitting, lifting, and carrying may be required.
- The position often involves a fast-paced environment and requires mental effort to analyze information and problem-solve.
- Varied mental and emotional effort, including responding appropriately to intense situations and providing conflict resolution.
- This position requires the training in usage of a two-way radio communications, MS Office based computer programming, HMIS database system, FDARP, FOIP, First Aid, NVCI, and Safe Talk

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed.
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

**COMPENSATION & BENEFITS**
- The Mustard Seed offers a competitive compensation package for permanent part-time employees, which includes extended health and dental benefits for both staff and their dependents.
- All The Mustard Seed employees have access to the Employee and Family Assistance Program, w