Triage & Housing Solutions (Ths) Worker

**Are you a changemaker? Come on INN**

**Who Are We?**
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation.
We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working
alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

**What Are We Looking For?**
- **Position Title** Triage & Housing Solutions (THS) Worker
- **Job Type** Full Time
- **Department** Programs & Services
- **Reports to** Manager, Shelter

**Position Overview**
We are seeking a passionate and dedicated Triage & Housing Solutions (THS) Worker to join our team at Inn from the Cold. The Triage and Housing Solutions Worker (THSW) is the first point of contact at Inn from the Cold for families experiencing housing instability or homelessness. The Triage & Housing Solutions Worker ensures that families receive the right support at the right time by focusing on strategies to maintain or obtain housing, leveraging support at Inn from the Cold and in the community and connecting them with financial assistance, mediation services, housing programs, and other relevant resources.

**What You’ll Do**
- Build trust and rapport with families in crisis, using a strengths-based, client-centered and trauma-informed approach to conduct an initial triage assessment to understand the urgency and specifics of the family’s housing crisis.
- Support families in reducing stress and uncertainty by helping them navigate available options and make informed decisions about their next steps.
- If emergency shelter is the only safe option after exploring all alternatives, facilitate shelter admission and provide clear and compassionate information about what to expect, what supports are available and concrete next steps.
- Ensure families understand the focus of shelter supports, including connections to housing-focused case management and other resources to help them regain stability.
- Maintain accurate records of family service requests and interactions, assessments, and referrals to track service effectiveness and identify trends, using HOMES database, Program Drive folders, and Microsoft Teams.
- Maintain strong and positive interpersonal working relationships with co-workers, shelter manager and organizational leadership.

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. Triage & Housing Solutions (THS) Worker may be asked to perform other duties as required or assigned.

**What You Bring to Our Mission**
- Post-secondary degree in social work, human services, or a related field (or equivalent experience).
- Experience working with families experiencing homelessness or housing insecurity.
- Experience in housing support, crisis response, case management, and/or social work.
- Strong strengths-based problem-solving, mediation, and conflict resolution skills.
- Knowledge of housing resources, social services, financial assistance programs and community-based supports.
- Excellent communication skills, particularly in explaining complex options in a clear and supportive manner.
- Computer literacy skills are required, including the ability to use MS Office 365 and Teams.
- Able to communicate effectively both verbally and in writing in the English language; other language skills/knowledge are assets.

**What We Offer**
We provide people with meaningful work and are committed to offering equitable benefits and total compensation
to all staff, including:

- Competitive salary, where all employees are paid a living wage at minimum
- Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
- Commitment to your mental wellbeing wi