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Home Delivery Manager

2 weeks ago

Mississauga, Canada DOT Furniture Full time

**Who are we?** Our family started with a vision... "how do we bring the comforts of indoors, out and do it with style?"....25 years later we have become one of the most widespread Canadian retailers in the industry. Catering to a variety of indoor and outdoor options for customers to create their own oasis at home. We love the clients that come in and creating their own personal spaces with them. Our teams from the ground up are enthusiastic, passionate, professionals, that are committed to building long term relationships with teammates, clients and communities. **General Overview** **Core accountabilities** - Develop delivery strategies to ensure timely and efficient delivery of goods to customers and implement cost-saving measures and process improvements to streamline delivery operations - Review daily scheduling, routing and load planning functions to maximize delivery capacity and productivity of available resources - Responsible for all home delivery center operations, including recruitment, staffing, home delivery, inventory management, returns processing, merchandise repair, equipment and vehicle maintenance, maintaining health and safety standards and outbound movement of merchandise - Build and establish performance standards to hold delivery staff accountable for performance and deliverables - Meet with home delivery staff to identify obstacles and implement continuous improvement initiatives for effective and timely solutions - Lead all aspects of performance and development of Home Delivery associates to maximize performance, ensure open communication and collaboration, and encourage professional development across departments - In partnership with senior leadership, develop, communicate, execute and monitor budget KPI’s in support of overall Supply Chain strategy; be accountable for performance against budget, including weekly reporting, identifying obstacles and implementing effective plans in order to meet or exceed KPIs - Manage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements - Analyze current delivery coverage and identify areas for improvement, including route coverage, driver performance, cube route reporting, survey and returns reporting - Act as escalated liaison to resolve local home delivery issues, maintain open and effective communication between stores and delivery staff - Actively participate in property and product damage control processes and initiatives **Skills and qualifications** - High school diploma/GED or equivalent; higher education in related fields a plus. Equipment certification, as needed - Proven proficiency in English language skills (written and verbal), basic math skills, strong interpersonal and relationship building skills, telephone presence, and data entry skills - Experience managing and developing teams to perform with a high sense of urgency and ability to shift and prioritize work to meet key deadlines - Demonstrated ability to be flexible and adaptable to changing business needs and priorities of the organization - Advanced knowledge and experience with labor planning, budgeting, productivity and continuous improvement - Proven working knowledge of various warehouse management systems - Ability to effectively partner with cross functional groups and Third Party Logistics providers - Previous home delivery, Distribution Center, or Furniture store experience; previous management experience - Working knowledge of Microsoft Office programs - Ability to work a rotating flexible schedule that will have some weekend work times as well as early morning start times - Forklift drivers certification - preferred **What's in it for you?** In addition to a fast-paced, exciting environment we offer excellent pay plans, benefits packages for full-time employees and a few other perks like: - Staff discounts to enhance employee experience. - Comprehensive Health, Dental and Life Insurance. - Casual dress - On site parking. **Salary to be discussed during the recruitment process.** We thank all applicants for their interest in Dot Furniture - please note due to the volume of applicants, only those selected for an interview will be contacted. **Job Types**: Full-time, Permanent **Salary**: From $55,000.00 per year **Benefits**: - Casual dress - Dental care - Extended health care - Life insurance - On-site parking - Paid time off - Store discount - Vision care Flexible Language Requirement: - French not required Schedule: - Monday to Friday - On call - Weekends as needed **Education**: - Secondary School (preferred) **Experience**: - Delivery driver: 2 years (preferred) - Management: 2 years (preferred) Licence/Certification: - Class G Licence (preferred) Ability to Commute: - Mississauga, ON L4Y 4E3 (preferred) Work Location: In person