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Coordinator, Customer Service
2 weeks ago
Reporting to the Customer Service Manager, the Customer Service Coordinator is responsible for providing inside sales/customer service support to new/existing customers.
**Responsibilities**:
- Act as a liaison between customer and production - tracking and communicating order status.
- Track and report inventory.
- Arrange shipping, invoicing, customs, scheduling, quality complaints, and tracks orders.
- Provide backup for the Production Assistant/Receptionist and the Material Coordinator.
- Provide back up for quoting.
- Work with sales representatives, production staff, and management on special projects requiring sales/service expertise.
- Work safely, reporting hazards and unsafe conditions, and takes all reasonable measures to protect themselves and their co-workers.
- Use and or wear personal protective equipment that the company requires to be used or worn.
- Work in compliance with the responsibilities as outlined in the Ontario Occupational Health & Safety Act and the Industrial Regulations and with the Company’s safe practices and procedures
- Other duties as required
**Qualifications**:
- Post secondary education
- Proficient in MS Word and Excel
- Must be mathematically inclined
- Knowledge of Amtech a definite asset
- Strong/effective communication skills
- Good organizational skills and the ability to prioritize
- Must be a team player committed to maintaining desired service levels
- Exhibit a sense of urgency and be able to demonstrate the ability to solve problems in a fast paced environment
- Ability to present themselves in a professional manner
