Current jobs related to Front Office Manager - Burlington - The Pearle Hotel and Spa, Autograph Collection

  • Front Office Duty Manager

    2 weeks ago

    Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

    **Duties & Responsibilities** - Provides personalized and exceptional guest service at every given opportunity. - Ensures proper scheduling of front office to ensure exceptional service, guest service agents, bellmen, valets and shuttle drivers. - Ensures that team members are aware of and follow all standards and procedures. - Leads by example and support...

  • Front Office Supervisor

    2 weeks ago

    Burlington, Canada The Pearle Hotel and Spa, Marriott Autograph Collection Full time

    The Front Office Supervisor at The Pearle Hotel & Spa is warm, friendly, and inviting, providing each guest visiting the property with personalized and exceptional service at every given opportunity. The Front Office Supervisor assists the Front Office team in various administrative and hospitality duties, especially when the Front Desk Manager is absent,...

  • Front Office Duty Manager

    2 days ago

    Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

    **Duties & Responsibilities** - Provides personalized and exceptional guest service at every given opportunity. - Ensures proper scheduling of front office to ensure exceptional service, guest service agents, bellmen, valets and shuttle drivers. - Ensures that team members are aware of and follow all standards and procedures. - Leads by example and support...

  • Front of House Manager

    7 days ago

    Burlington, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Manager**: - A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager...

  • Front Office Customer Care Part Time

    2 weeks ago

    Burlington, Canada Lastman's Bad Boy Full time

    One of Ontario's finest and most highly successful retail chains with 12 locations, Lastman's Bad Boy is the one stop shop for all your household needs; furniture, mattresses, appliances and electronics. We are famous for our Solid Gold promise: lowest prices, best service, integrity and commitment._ - Originally founded in 1955 by Mel Lastman and reborn in...

  • Full Time Front Office Associate

    5 days ago

    Burlington, Canada Leon's Full time

    Overview: **LOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These...

  • Part-time Dental Office Manager

    7 days ago

    Burlington, Canada Family Dentistry at LIV Full time

    **Job Summary** This practice has never had an official Office Manager and is in desperate need of a strong leader at the front desk to help guide the other less experienced front desk staff in operating as efficiently as possible. I have been utilizing the Office Manager from my other Burlington practice at this location part-time since I took it over...

  • Manager and Front Store Cashier

    3 days ago

    Burlington, Canada Maple I.D.A. Pharmacy Full time

    **Job Overview** The **Pharmacy Front Store Cashier and Manager** is responsible for providing excellent customer service at the point of sale and overseeing the daily operations of the front store. This includes staff supervision and assistance, inventory management, merchandising, and ensuring the store maintains a clean, welcoming, and organized...

  • Front Desk Manager

    1 week ago

    Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

    Liaising with all areas of the hotel, in particular Housekeeping, the Front Desk Manager is a key resource to the hotel operation and an active member of the senior leadership team of the hotel. - Minimum of 2-3 years of hotel rooms manager experience - Guest oriented with a genuine, caring and kind personality - Experience with Marriott systems is an asset...

  • Dental Office Receptionist

    7 days ago

    Burlington, Canada Maple Dental Office Full time

    Our family and cosmetic dental practice serving Burlington is seeking a detail oriented and experienced Dental Office Coordinator / Receptionist to join our team full-time. The **Dental** **Receptionist**will play a key role in executing the day-to-day administration, leadership and coordination of the dental office. The person we are looking for loves to...

Front Office Manager

2 weeks ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

**Responsibilities**:

- Provides exceptional and genuine hospitality to our guests.
- Responsible for day-to-day operations of hotel with guidance from Director of Room
- Lead, coach, and support the front of house hotel team.
- Monitor and respond all guest special requests and ensure delivered din timely manner.
- Responds to, follows up, and closes guest experience glitches.
- Creates procedures and policies to eliminate guest experience glitches.
- Coordinates the scheduling and labour controls to efficiently meet budgets.
- Seeks out employee feedback and establishes an “open door” policy to identify and address employee problems or concerns in a timely manner.
- Ensures hotel policies are administered fairly and consistently.
- Celebrates successes and recognizes the contributions of team members.
- Controls rooms inventory and understands room block allocation.
- Understands revenue management principles and can make strategic room rate decisions.
- Adapt schedule to business levels, understanding property priorities and what is takes to run your department successfully; put team goals ahead of personal agenda.
- Work towards maximizing room revenues by upselling
- Conduct audits to ensure Brand Standard Audit achieved and product knowledge within associates are high
- Implement and execute process for shared facilities agreement between hotel and Condo Management
- Follow Hotel standards of operation and departmental procedures and Pearle Grooming guidelines
- Analyse training needs of Front Office staff and develop training programs
- Conduct probation and formal performance appraisals
- Follow up to responds to all Guest Voice surveys and update the feedbacks in profile notes and GXP
- Ensure all associates using GXP system and Maintain X to report all issues and guest recovery
- Ensure all associates using GXP GPS reports to review guest preferences and 100% reservation accuracy
- Review Data from GXP and Maintain X to take initiative to eliminate problems
- Follow up on q-room process with BOH, FOH and Housekeeping department to create consistency
- Manage all group room block requests with assistance of reservation coordinators. Prepare and process group block proposals and contracts in timely manner.
- Review group bookings and provide support to Reservation Coordinators.
- Attend Group Resume meeting and ensure the information’s shared with all team members
- Review each group prior to arrivals to ensure reservation and billing accuracy
- Follow up on group master to ensure attrition posted and close by 3 days after the group check out
- Respond to any challenges found for accommodating rooming requests.
- Assist setting up packages and rate codes
- Review CTAC system for commission billings
- Manage OTAs extranet portal, Marriott MarRFP and Marsha websites
- Assist with valet parking when required
- Manages all day-to-day operations and act as Manager on duty in absence/vacation of front desk manager.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures

**Managing and Conducting Human Resource Activities**
- Schedule employees to business demands and tracks employee time and attendance.
- Manage payroll administration
- Recruits, interviews, selects, hires, and promotes employees in the organization.
- Training all new associates for front of the house and back of the house.
- Review and Audit Service Journey and BSA standards for all FOH associates.
- Maintain FOH and BOH uniform inventory
- Conduct monthly department meeting to ensures regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands employee positions well enough to perform duties in employees' absence.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Empowers employees to provide excellent customer service.

**Leading by Example**
- Provides exceptional and genuine hospitality to our guests.
- A passion for high quality with attention to details and ability to multitask
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Graciously adapt schedule, when necessary, work beyond regular hours when called for.
- Willingly accept additional tasks as required for the effective overall hotel operations
- Any other duties assigned by HM and GM

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Night shift
- Weekend availability

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Managerial: 5 years (preferred)

Work Location: One location