Body Shop General Manager

Canada Worker Trades is seeking experienced General Managers for a well-establish corporation leader in the Auto Collision Repair industry. The hiring locations are in Toronto, Etobicoke and Kitchener. **TASKS AND RESPONSIBILITIES**: - Lead and account for all aspects of the Collision Centre operation - Provides positive energy when greeting customers in person and on the phone - Prepare and manage the annual and monthly operating budget of the Collision Centre - Forecast, target and track monthly sales, profit and expense objectives - Manage dealership relations that include both the CSDR and the Dealership Management, (via monthly visits) - Deliver formal annual performance reviews and informal monthly performance reviews as per Assured guidelines - Monitor and maintain all A/P and A/R relating to the Collision Centre - Implement all systems, scheduling and procedures in the Collision Centre - Sustain high profitability in all areas and control departmental expenses - Achieve Net Promoter Score (NPS) targets - Schedule monthly coaching sessions with your direct reports - Evaluate and coach team members through performance management reviews - Maintain a clean and organized repair facility at all times - Monitor all maintenance required for all shop equipment include the paint booth - Provide training for all staff as necessary - Ensure all staff wear proper safety gear and adhere to Assured's dress code - Open and Close the facility as per Assured procedures - Conduct or co-ordinate daily production meetings/walks to confirm through-put and delivery dates - Manage all estimates to ensure the labour mix is within the Assured standards - Ensure the Management Information System (MIS) data is accurate and timely - Manage Store capacity when load levelling is required - Lead and manage all repair facility personnel (incl. CSDR) - Supervise all Insurance accounts and ensure all guidelines and procedures are enforced and computer programs utilized (Progi/APU/ARMS) - Ensure the vehicle scheduling process is managed to ensure overall Store Performance - Ensure all staff are accountable to maintain repair quality as per Assured guidelines - Communicate and implement any requests from either the Senior Leadership Team or Central Services to - appropriate repair facility staff, within the allotted time frame - Store CSI performance review and follow up within 24 hours. - Address and resolve all customer concerns in a timely manner without compromising the client experience - Process and approve all bi-weekly payroll and submit to Central Service - Responsible for all accurate costing and closing of each Repair Order prior to submitting to ACC. - Ensure all Insurance programs, guidelines and procedures are adhered to - Ensure all total losses are processed as per Insurance guidelines - Facilitate monthly Health & Safety and staff meeting - Provide team support as required - Attend training, information sessions and workshops recommended by the Senior Leadership Team - All communication correspondence will be addressed and responded to within 24hrs - Attend Monthly Managers Meeting scheduled by Senior Leadership - Adhere to Assured's Policies and Procedures, according to established business practices - Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT) - Uphold Assured's Core Values : Honesty, Integrity & Respect - Consistently demonstrates actions and behaviors supporting our "10 Promise" CANDIDATE REQUIREENTS: - 5+ years experience in collision repair with at least 2 years in a management role - Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously - Strong leadership and communication skills, with the ability to motivate and develop a team - Excellent customer service and problem-solving skills - Knowledge of auto insurance processes and procedures - Proficiency in using Mitchell and Audatex softwares for estimating, invoicing, and other related tasks - Valid driver's license and clean driving record