Manager, Facilities Operations

**Competition Number**
- S181383P

**Position Title**
- Manager, Facilities Operations

**Position Number**
- A99801

**Employee Group**
- Administrator

**Position Status**
- Regular Full-Time

**Start Date**
- 07/07/2025

**End Date (if applicable)**

**Department**
- Facilities

**Additional Notes**
- This position will be dedicated to the North Vancouver campus.

**Location**
- North Vancouver

**Working with us**
- At Capilano University, learners are our focus. Guided by the goals outlined in **Envisioning** and **Illuminating** 2030, employees play an essential role in creating an exceptional learning experience for and with learners and are central to a thriving campus community. Together, we are inspired by imagination and Capilano University is one of the leading teaching-focused universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly, and dynamic work environment.

The Facilities & Campus Planning teams are the boots on the ground ensuring our spaces are safe, clean, and well equipped to maintain our diverse student community and employee workforce. We operate in an ever-changing growth mode, meaning we have numerous expansion and upgrade projects on the go at any given time Working within our FCP teams you’ll be exposed to endless opportunities that encourage collaboration and fuel innovation. Not only are we transitioning our North Vancouver location from a commuter campus to a 24/7 campus, but we’re also opening a state-of-the-art campus in Squamish. In addition to academic buildings, these projects boast new residential accommodations, dining spaces, health & wellness amenities, as well as social spaces where gatherings and celebrations will be held. Are you ready to build a career in making a difference? Join us in shaping the future of our campuses and creating spaces that inspire community engagement.

**About the role**
- With general guidance from the Director, Facilities Services, the Manager, Facilities Operations is independently responsible for the planning, scheduling and delivery of day-to-day operations and maintenance of the campus facilities. The successful incumbent will foster strong collaborative relationships with a variety of internal and external stakeholders and continually monitor for process improvements.
- Heavily centered on customer service, this position is responsible to ensure the university’s buildings and grounds are well maintained, are safe and comfortable places to learn and work, and provide an appealing first impressions.
- Reporting directly to this position are a multi-disciplinary team including Foremen, Maintenance Workers, Groundskeepers, Facilities Workers, and Facilities Triage.
- Campus and Facilities Operations_
- Provide leadership and direction to the Facilities Services team to ensure effective and efficient operations and maintenance of the buildings and well-maintained campus grounds.
- Ensure services provided are appropriate, integrated, and of high quality.
- Identify and implement strategies to reduce overall ongoing operating costs without impacting quality of service.
- Routinely conducts building inspections to check on quality of workmanship, materials, and equipment including review to adherence to Occupational Health & Safety requirements; monitor ongoing maintenance activity to ensure service requests are appropriately executed and expected outcomes are achieved.
- Develop and administer a range of facilities services contracts (i.e. janitorial, confidential waste) ensuring service standards are based on industry standards, have measurable guidelines, are within budgetary resources and that the quality and performance standards are met.
- Review service contracts for operational efficiencies and opportunities for improvement including potential cost savings.
- Provide immediate and effective responses to major building system failures, life safety events, damage to property, or other unsafe building and grounds conditions that may occur periodically.
- Plan and develop protocols, and complete regular reviews with a focus on ensuring that risks are mitigated and that campuses remain open and operational as scheduled with no disruption.
- Communicate with local authorities (e.g. District of North Vancouver Utilities, Engineering and Fire Departments) on compliance issues and matters concerning facilities and systems that connect with District facilities and systems (e.g. water mains).
- People Management_
- Manage and provide leadership to staff by coaching, guiding, and modeling key behaviors/strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Mentor team members to define shared and individual goals, meet target dates and ensure alignment of team goals.
- Develop a team structure that fosters an approach of collaboration and collective problem solving to assure the best possible customer service outcome