Property Administrator, Village By The Arboretum

**PROPERTY ADMINISTRATOR, VILLAGE BY THE ARBORETUM**

**Change **_**Your **_**Career for the Better.**

As a recipient of hundreds of awards and accolades, Reid’s Heritage Homes is a world-class organization, with growing communities across the province, offering home styles from mid-rise condo suites to custom estates and active adult communities. We are a division of the Reid’s Heritage Group of Companies, a family-owned company celebrating over 40 years in business. We are proud to have been certified as a **Great Place to Work® Canada** and named as one of **Canada’s Best Workplaces for 2019, Canada’s Top Small & Medium Employers for 2019 **and **Waterloo Area’s Top Employers for 2021,** and we strive to employ highly skilled individuals who both exemplify and live out our Core Values. Our team members are passionate about their work, and their high energy and creativity drive innovation. As a result, our team is growing. We invite you to take this opportunity and be a part of the momentum

We are currently seeking a Property Administrator, Village by the Arboretum (VBA) for a 1**-year contract position.** The Property Administrator will support ongoing community development and hospitality to residents living in the VBA. They will be tasked with providing a welcome to new VBA residents, managing inquiries transactions and tasks related to the VBA Tenancy Agreement. The VBA Property Administrator will manage databases of residential and staff information as required. General office management duties to support the property management team will also be performed.

Specifically, the duties and responsibilities of the Property Administrator are to:

- Follow and consistently demonstrate Reid's Heritage Group of Companies Core Values
- Follow all VBA Guidelines and protocols

**VBA Property Management**:

- Assists the Executive Director and GM of Landscaping and Facility with the VBA Tenancy Agreement by managing all processes and communications related to Schedule D - Rules and Regulations, City of Guelph bylaw education, enforcement, and nuisance reporting.
- Coordinates all resale transactions.
- Provides resident information as required to lawyers representing RHH to support matters involving resales, estates, sublease renewals, defaults.
- Supports RHH Finance Manager with rent and property tax collection.
- Keeps up-to-date records of occupancy and ownership for houses in the VBA.
- Facilitates the closing of resales by providing security access devices and welcome packages.
- Collects and maintain resident information in a database using WorxHub Software. (ex. pet registration, address change, emergency contact forms work order requests)

**VBA Community Program Management**
- Coordinates the VBA New Resident Orientation program including the creation and provision of all resources and materials to support new residents in understanding the VBA Tenancy Agreement including Tenancy Agreement rules and regulations.
- Organizes hospitality for meetings and team events.
- Facilitates resident connections with VBA community business partners as required. Provide notices posters memos and personalized communications to residents
- Conveys communications to the team and residents in a variety of formats, including virtual meetings as required.
- Collaborate with the team to create selected social media products facilitate resident knowledge and understanding of VBA property management services, guidelines, and processes.

**Office Management**:

- Interacts with customers/residents daily, providing reliable and consistent service through listening, responding and meeting/exceeding customer/resident expectations.
- Provides information to residents and visitors based on current VBA policies and guidelines in a variety of formats (oral, written, social media).
- Maintains VBA Management Team policies, procedures, and all electronic files. Provides administrative support for VBA Management Team members as required. (Security database and activation of fobs, general creation of Word and Excel documents etc.)
- Maintains the VBA Management Team virtual communications and connectivity through posts and video features on the VBA Admin website.
- Posts updates and notifications as required.
- Other duties as reasonably assigned

**The Property Administrator we seek will demonstrate the following qualifications**:

- Commitment to our organization’s progressive culture, including our company Core Values.
- Strong customer service and troubleshooting skills including follow up to ensure customer satisfaction and feedback.
- Criminal Record Check and Vulnerable Sector Screening
- Valid driver’s license and clean driver’s abstract
- Proof of full COVID-19 vaccination
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Experience in creating and managing databases, web portals and other spreadsheet tools to store and retrieve information