Branch Manager

**Branch Manager**

**Sackville, NS**

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

East Coast Credit Union is seeking a **Branch Manager** to join our team at our Sackville branch Reporting to the Director, Retail Services and Member Experience, you will be responsible for leading change and providing effective leadership to champion the staff in the delivery of branch growth, profitability, business development and retention, and member satisfaction.

**You would**
- Lead the branch team in building strong relationships with existing and prospective members through regular coaching, mentoring, and communicating performance expectations.
- Support the Credit Union’s digital strategy; actively participate in internal meetings and committees and lead the implementation of branch-related initiatives.
- Build partnerships and relationships with various stakeholders to promote the Credit Union, develop new business and grow the membership.
- Recommend and oversee the branch budget. Determine staffing and training requirements to ensure optimal delivery of member service.
- Monitor key metrics such as branch statistics, performance results, member satisfaction and retention, and staff productivity among others. Recommend actions and initiatives as required.
- Maintain a high level of business retention through the monitoring of member activity and ensuring staff are providing exceptional member service and sound financial advice.
- Ensure branch compliance with audit and security standards, policies and procedures, loss prevention measures and the branch image is favourable for members.
- Keep abreast of new developments in the industry, products and services and regulations and communicate any changes to the branch team.
- Participate and attend community events to increase the credit union’s visibility and to enhance new business opportunities.

**You have**
- Completed a bachelor’s degree with an emphasis in Business or Commerce.
- A minimum of five years relevant experience in a leadership role at a financial institution; or equivalent combination of training and experience in credit management.

**You are**
- Dedicated to business development and possess relationship building skills.
- Proven to lead, coach and manage others through influence and collaboration.
- Capable of building your profile in the local community and establishing strong networks.
- Successful in implementing change management initiatives.
- Equipped with an in-depth understanding of financial products, trends and service offerings.
- Knowledgeable in lending, risk management practices; internal auditing and regulatory compliance.

**We offer**
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation to commensurate with experience ($79,094-$93,051) and benefits with performance-based incentives.
- Potential for flexible work arrangements including Flex Time, Telework and compressed work week.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

**Applications will be accepted until: November 12th, 2024.**

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.