UX Writer

4 hours ago

Montréal, Canada GSOFT Full time

Company Description
We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster.
Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a memorable experience with Softstart.
Every day, we find better ways to work.

Job Description_
This position is for our product Officevibe._
- So, what will your new role look like?_
Now more than ever, we want every single Officevibe customer to enjoy a simple and engaging experience. We’re looking for an empathetic, collaborative and resourceful UX Writer that will contribute to the Product Team’s efforts in designing, developing and delivering a unique SaaS product.
- Develop and maintain broad in-depth knowledge of our users and customers by participating in UX research.
- Validate UX writing and assess how your work impacts users by prototyping and conducting tests.
- Write, edit and proof clear, concise content in the product (in-app copy, product notifications, product tours, integrations etc).
- Ensure all copy adheres to feature requirements, tone, voice, brand and market positioning.
- Proactively identify opportunities where the copy can improve the user experience and advance business goals.
- Maintain writing guidelines that are in line with the brand tone of voice.
- Help communicate new value internally and externally, by actively collaborating across teams (marketing for feature release messaging and customer support teams for help articles).
- Manage the relationship with our translation vendor to deliver the experience in multiple languages.
- Manage and track Intercom communications.

**What does your future team look like?**
You will join the Officevibe UX team. This team is led by the Director of UX and Design and is made up of 7 Product designers and 2 UX writers. You will also be assigned to a few product squads.
- What are the newest challenges awaiting your team?_
The product is growing and we are touching more markets than before (recognition, engagement, performance management). The UX team needs to develop new features without losing the simplicity that made Officevibe a success.

**Qualifications**:

- UX writing
- Content Design
- Content strategy

Additional Information
At GSoft, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.
We strive to create a healthy and inclusive work environment. This is everyone’s business.
Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer
We are looking forward to getting to know you
LI-Remote

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