Customer Service Representative

2 weeks ago

Brampton, Canada Remco Full time

Grow your career with Remco A leader in the warehousing & distribution industry. The Customer Service Representative is the engine of Remco Providing excellent customer service is essential in this position.

A great opportunity to join an amazing team supporting customer accounts & assisting the Customer Service Supervisor with achieving objectives of the department.

Send us your resume today We would love to see it

**Responsibilities**:
Provide exceptional customer service to customers and carriers.
Help manage current customer accounts.
Provide shipment quotes for customers and set up shipments as required by customers.
Excellent multitasking skills
Assist Customer Service Supervisor to achieve the objectives for the department.
Proactively identify shipments at risk of service failure and take control of shipments to ensure on time pickup or delivery service.
Be aware of all aspects of the business requirements/arrangements for major customers.
Handling inbound and outbound calls to customers.
Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
Perform shipment tracing
Ensure all customer inquiries are handled in an efficient and professional manner.
Ensure quality entry of all orders and proper use of notes as per SOPs.
Ensure all special rates requests are communicated to rates department for a proper quote.
Communicate with interline partners. Track Trace, POD retrieval.
Update client portals, appointment details, up to and including final delivery status
Updating SOP’s on a regular basis.
Cross training coworkers on SOPs.
Meet KPI standards, as per the company procedures
Other duties that may be assigned by supervisor

Requirements and Qualifications

The ability to work both independently and as a team player
Solid Customer Service experience
Excellent administrative and data entry skills
Ability to multi-task and work in a fast-paced environment
Strong organizational and planning skills
Exceptional communication skills (both written and verbal)

For over 50+ years Remco has built a solid reputation across Canada as the innovative leader in warehousing & distribution with locations in Montreal, Toronto, and Vancouver and a distribution network that reaches Canada's retail stores and outlets on a scheduled basis.

What distinguishes the Remco team most is the can-do attitude and flexibility of our people. Each member of our team takes personal pride in helping our clients gain momentum towards greater success.

Are you ready to take the next step in your career with us? Send us your resume, we would love to hear from you

Remco is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially

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