Customer Service Representative

2 weeks ago

Brampton, Canada Speedy Transport Group Inc, Full time

**About Us**:
Speedy Transport Group Inc. is a family-owned, LTL focused distribution company which was founded in 1941. Over the decades we have continued to adapt and align ourselves with the changes in client needs, as well as grow alongside innovation technology. In addition to LTL transportation, we offer our clients additional services such as, North American logistics, expedite services, and Canada-wide coverage to name a few. If you are looking for a company which strives for growth and dedicates their commitment to delivering customer satisfaction, we would love to connect with you.

**Position Summary**:
We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our Brampton terminal. A Customer Care Representative at Speedy Transport Group will respond to customer inquires in a professional manner.

**Hours**:Monday to Friday - Day Shift

**Position Responsibilities**:

- Carry out administrative activities associated with manifesting for various loads.
- Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
- Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
- Research and follow up on customer problems and respond to questions.
- Obtain information from the customer to perform a requested task.
- Tracing and producing P.O.D.'s for customers.
- Calling customers to confirm delivery on unsigned bills.
- Answering customer pick-up calls.

**Position Qualifications**:

- Knowledge of Customs paperwork
- Must be proficient with Microsoft Office.
- Able to work and learn in fast-paced environment.
- Ability to multitask.
- Ability to work effectively, efficiently, and courteously with other staff.
- Ability to prioritize and organize work effectively.
- Ability to work in a high-volume environment and meet deadlines.

**What does Speedy Transport have to offer?**
- _Benefits_
- _RRSP's + Company Matching_
- _Profit Sharing Program_
- _Family Oriented Culture_
- _Opportunity for G_

**Salary**: From $33,280.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

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