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Transition Support Worker

3 weeks ago

Mission, Canada SARA for Women Society Full time

**About Us**:
SARA for Women is a feminist non-profit society providing safe refuge and community-based resources for women in Mission and Abbotsford. We promote and support women’s efforts to achieve domestic, political, and social equality. SARA offers a wide range of services to support women and empower them to realize their unlimited potential, and live free from violence. SARA for Women offers Counselling services, Outreach, Court outreach, has 2 Transition homes, two 2nd Stage housing residences, the only female only shelter in the Fraser valley, HIV Outreach, Pregnancy Outreach, and Overdose Prevention Services. We are a growing organization and are looking for skilled women to join our team.

We are currently recruiting for a Full Time position Monday to Friday 2315-0715 and two Part
- Time position Saturday and Sunday 0700-1500 and 0715-1515

**PROGRAM INFORMATION**

The Support Worker provides advocacy, one to one support, assessment, intake and discharge services for residents accessing our Transition House programs. The Support Worker provides group facilitation and crisis intervention in the Transition House for women and children fleeing violence. The Support Worker provides administrative support as necessary, ensuring the safety and security of the program. The Program operates 24/7 with staff covering all shifts as required.

**Duties and Responsibilities**:

- Prior to admission, screens prospective residents for suitability; conducts intake interviews over the phone.
- Provides information, advocacy and assistance to residents and crisis line callers.
- Assesses residents’ immediate needs and assists them to define and implement an action plan.
- Provides crisis intervention and risk assessment for residents and crisis line callers.
- Provides information to residents on resources available and refers clients to community other services and resources available.
- Monitors and ensures the safety and comfort of residents and the security of the facility.
- Facilitates resolution of conflicts between residents.
- Provides emotional support, encouragement, goal setting, safety planning and problem-solving support to residents.
- Provides accompaniment for women requesting advocacy services.
- Maintains current knowledge of issues and resources related to abuse and violence.
- Maintains case notes, resident records, documents, forms and statistical information.
- Provides administrative support as necessary, including record keeping recording and reporting statistics and pertinent data.
- Ensures completion of housekeeping services such as laundry, cleaning, grocery shopping and maintaining supplies; orders supplies/groceries.
- Performs other duties as directed and appropriate
- Attends all relevant meetings and training as directed

**Skills and Knowledge**:

- Excellent understanding of violence against women issues both within dominant and non-dominant cultures
- Solid understanding of the role of an advocate as well as how to be an effective advocate
- Demonstrated ability to provide individual and/or group support to assist women and their children in understanding and coping with the effects of abusive cycles and family violence
- Demonstrated ability to provide crisis intervention and support for children and youth
- Comprehensive understanding of social services and resources in the Fraser Valley and how to access them
- Demonstrated ability to provide crisis intervention, safety planning and support for women
- Strong knowledge and experience of providing services to women in an integrated and multi
- agency service provider team environment
- Demonstrated ability to work with diverse clientele, and cultural competency
- Demonstrated ability to work both independently and as part of a team
- Strong listening skills, written and oral communication skills including public speaking skills required
- Demonstrated ability to clearly communicate information to others (cross-over and log book communications are examples)

**Competencies**:

- Work efficiently and with mínimal supervision
- Demonstrated ability to take initiative and to work independently
- Commitment to a coordinated team-based approach
- Ability to network and interact well with other service providers, internal and external team members
- Energetic, positive, optimistic, and pragmatic
- Demonstrated commitment to building and sustaining a healthy workplace
- Excellent inter-personal and communication skills.
- Able to provide non-judgmental support to both clients and colleagues
- Ability to be adaptive to different situations
- Commitment to ongoing professional development and learning
- Strong time management and organizational skills
- Ability to handle competing priorities and objectives
- Physical competency: cleaning rooms, packing up belongings, carrying groceries, sorting donations, able to lift up to 20 kilos.

**Qualifications**:
**Education and Knowledge**
- Diploma in a related human / social service fi