Assistant Manager

Position Description:
The Assistant Manager is responsible for maximizing store sales, managing wage cost, ensuring customer satisfaction
and employee training and development. The Assistant Manager achieves these goals by meeting the Company’s 7 Corporate Objectives, adhering to Company policies and procedures and by being a strong and respected role model to all team members.

Duties and Responsibilities:
Duties and responsibilities include, but are not limited to, the following:
Training, Coaching and Development:

- Partner with the Store Manager to ensure all necessary training for the position is completed
- Actively participate in their own training by putting into practice what has been learned
- Provide fair, ongoing and effective training and coaching to all employees so that they can successfully execute their jobs, by using all available training resources to maximum benefit
- Regularly assess employee performance using available tools and provide constructive feedback on progress and development
- Partner with the Store Manager to hold employees accountable through a fair and consistent performance management process
- Partner with the Store Manager to counsel and effectively resolve team performance issues through effective coaching and the use of Performance Improvement Plans and Development Plans
- Provide training and ensure compliance with all Company policies (e.g. HR, Administration, Loss Prevention)
- Provide coaching to employees in accordance with the Company’s performance management policies
- Recommend termination of employment when all training and coaching methods have been exhausted and additional termination criteria has been met
- Complete necessary health and safety training and partner with the Store Manager to ensure employees meet and adhere to corporate health and safety policy requirements that contribute to a safe work place

Hiring and Succession Planning:

- Partner with the Store Manager to conduct interviews and extend offers of employment, providing new hire criteria is met
- Conduct pre-employment checks on potential hires (e.g. reference checks, credit and criminal checks)
- Assist in retaining the best talent by contributing to creating an environment where, fair and just management is practiced and employees feel valued and respected
- Recommend employees for promotion/demotion
Customer Service Excellence:

- Ensure all employees are committed to providing exceptional customer service, with the support of current customer service tools
- Ensure all customers have a memorable and enjoyable shopping experience at all times, by providing friendly and knowledgeable service, including product benefits and features
- Ensure the store is neat, clean and organized (NCO) at all times, including the stockroom/backroom and washrooms
- Respond appropriately to customer inquiries and concerns and make decisions, whenever possible, in favour of the
customer
- Project professionalism and Company image by adhering to Company dress code policies
Time Management:

- Effectively utilize time management skills to meet Company objectives, within set timelines
- Complete schedules, as assigned by the Store Manager
- Assign and distribute duties to employees
Sales and Wage Cost:

- Assist in ensuring store meets sales and wage cost objectives
- Provide support to ensure successful inventory management, including the prompt completion of markdowns
Visual Merchandising:

- Ensure visual merchandising and marketing directions are implemented as per visual directives, within required
timeframes
- Participate in execution of visual launches
- Ensure effective maintenance of Company visual merchandising standards
- Partner with the Store Manager to provide guidance to the visual team in terms of visual execution
- Maintain a solid understanding of colours, fabrics, trends and designs, including an ability to maximize fashion
knowledge
Loss Prevention:

- Assist in loss prevention training for all employees
- Ensure loss prevention policies and practices are adhered to, in order to achieve shrink target
- Conduct employee bag checks before and after an employee’s shift
- Notify the Store Manager and/or the District Loss Prevention Manager of any loss prevention related concerns

Working Conditions
- Store level
- Available to work a flexible schedule to meet the needs of the business (evenings, weekends and holidays)
- Physically demanding work in a store environment
- Standing on your feet for an extended period of time
- Ability to lift and carry up to 50 pounds
- Ability to climb ladders

**Qualifications**:

- 2+ years’ experience in retail management
- Post-secondary education in Retail Management or related field an asset
Related Work Skills
- Proven leadership skills
- People person, with strong ability to communicate with customers and employees
- Time management, organizational and multi-tasking ability
- Understand the principles of exceptional customer service
- Must work