IT Technician Level 1

3 days ago

Halifax, Canada GBS Technologies Full time

GBS Technologies provides Managed IT services to small and medium-sized businesses (SMB) and is seeking an IT Specialist Level 1 to support, onboard, and maintain the systems of our clients.

**Responsibilities**:

- Administer, monitor, and troubleshoot a wide variety of commercial IT systems, ranging from desktops, servers, networking, storage, and mobile devices.
- Administer, monitor, and troubleshoot backup solutions, Disaster Recovery solutions, remote connectivity, and security solutions including firewall management and network security measures to protect data, software, and hardware.
- Diagnose and repair hardware and software issues on desktops & laptops.
- Willingness to work in any role in an IT Support group.
- Support and promote Managed IT Services, VoIP solutions, and information technology offerings.
- Uncover business opportunities leading to the creation of innovative information technology solutions with new and existing customers.
- Maintain a degree of knowledge regarding information technology products and the ability to communicate this knowledge to clients.
- Develop a solid understanding of the managed services and information technology used by clients.
- Prepare and update policies and supporting documentation as required.

**Qualifications**:

- 1 years of experience in IT support required.
- CompTIA, Microsoft, or other relevant industry certification considered an asset.
- Experience with Microsoft Hyper-V or other virtualization environments are considered good to have.
- Experience with administration of Microsoft 365 suite including Outlook, Teams, One Drive, and SharePoint.
- Experience with server environments including domain controllers, on-prem AD, and Azure AD, user permissions, and roles.
- Knowledge of ITIL Incident, Problem and Change management processes would be an asset.
- The ability to communicate effectively across broad levels of client representatives from highly technical employees to senior executives.
- Demonstrated critical thinking and critical thinking skills.
- Driver’s License Required.

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Licence/Certification:

- Drivers Licence (required)

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