Group Home Operations Manager

**The Organization**:
Since 1955, LutherCare Communities has been a leader in providing programs, services, and housing to residents across Saskatchewan with the highest quality of care and support.

Our Team Members provide caring services to residents and clients throughout Saskatchewan in our Seniors Independent Living Communities, Intermediate Care Homes, Long-Term Care, Group Homes for individuals with physical and intellectual disabilities, Seniors Day Program, and Luther Seniors Centre.

LutherCare is proud to offer a wide range of services to meet the needs of all entrusted to our care. These services are fully accredited to meet our commitment to excellence.

**VISION**

A Safe and Caring Continuum of Living for those we serve.

**MISSION**

Our mission is to provide excellence in care, shelter, and support in a caring Christian environment for all entrusted to our care.

**VALUES**

Compassionate Care, Excellence in Serving, Inclusion & Belonging, Integrity.

**The Position**:
The Operations Manager works closely with the Director of Community Living to ensure the safe, effective and efficient operation of the group homes owned and operated by LutherCare Communities. Key responsibilities of the Operations Manager include overseeing the Group Home Coordinators to ensure the efficient recruitment, hiring, orientation, supervision, evaluation, corrective actions and managing termination of Support Workers in order to provide quality care to the residents.

The Operations Manager is accountable for 5 main areas, among other tasks:
**1. Staffing Duties**:

- Supervise, motivate, orientate, evaluate and discipline Team Members as required
- Provide support to all Group Home Coordinators
- Oversee the hiring process of Support Workers and Coordinators
- Coordinate interviews and conduct reference checks as required
- Provide relief coverage, as needed, for the Group Home Coordinators role at all sites
- Ensure Group Home Coordinators are providing thorough corporate and group home specific orientation to new Support Workers as they are hired
- Provide orientation to new Group Home Coordinators
- Conduct regular meetings with Coordinators and attend house Team Member meetings as necessary
- Possess knowledge of Saskatchewan Employment Act
- Oversee payroll is completed in a timely and accurate manner

**2. Labour Relations**:

- Provide input to grievances and enquire by SEIU in conjunction with People & Culture (when required)
- Along with People & Culture, represent LCC during Group Home related grievance meetings
- Interpret, advise and ensure compliance with applicable collective agreements and employment legislation

**3. Performance Management**:

- In conjunction with the Director of Community Living conduct annual, probationary and other performance appraisals on Group Home Coordinators as required
- Ensure Group Home Coordinators complete thorough and timely performance appraisals on Support workers.
- In coordination with People & Culture, organize discipline and investigation meetings relating to Team Member performance issues
- Administer corrective actions and manage terminations in accordance with organizational policies and procedures

**4. Accreditation**:

- Coordinate and oversee the accreditation process within the Group Homes
- Ensure that Group Home Coordinators and Support Workers are complying with accreditation standards
- Become a member of various accreditation work teams and attend accreditation related meetings as required
- Collect, analyze and distribute Group Home material required by other accreditation work teams

**5. Programming & Operations**:

- Supporting Coordinators in the development and implementation of individualized resident support strategies in line with Comprehensive Personal Planning and Support Strategies (CPP and SP)
- Consult with PDC from CLSD regarding programming
- Ensuring accurate and timely resident-specific reporting
- Offering guidance and intervention during escalated or complex situations
- Communicating with family members as required to support resident care and coordination
- Monitoring and managing monthly expenses associated with group home operations
- Close collaboration with the Ministry of Social Services, Community Living Service Delivery (CLSD) and other stakeholders in the community
- Delivering strong, effective leadership to the team of coordinators responsible for the day-to-day management of the homes

**The Applicants**:
Applicants would typically qualify for this position with a recognized Disability Support Worker program, related university degree (Social Work or Psychology etc.) or equivalent training in a related field and CLSD Level 3. Applicants must have strong supervisory, interpersonal, communication skills and the ability to read, write, speak and understand English fluently. A valid drivers license and shared on call duties are required.

**Experience**:

- 5 years of experience in the management of Group Homes or a