Technical Specialist 1

About Symcor
Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know
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**The Opportunity**:
**Shift Requirements**: Days and evening shifts on a rotational basis (approx every 3 weeks)
**Location**: Home site is 4/8 Prince Andrew Place
**Site Coverage**: Required to travel to other sites to provide coverage on adhoc basis. Four sites exist in downtown Toronto, one site in Mississauga.
**About The Role**:

- Deliver responsive Tier 2 support for IT incidents and service requests from both remote and on-site users.
- Troubleshoot and resolve issues across hardware, software, and network configurations.
- Log, update, and close incidents using Ivanti ECM, ensuring accurate documentation and timely communication.
- Collaborate with external vendors to resolve technical issues and fulfill service requests.
- Support the Help Desk by providing expert escalation assistance and guidance on complex issues.
- Coach junior team members through incident resolution and technical best practices.
- Support onboarding activities, including WiFi access setup and asset deployment.
- Maintain accurate inventory records of IT assets and devices.
- Assist with imaging, configuration, testing, and deployment of laptops/desktops.
- Contribute to patch management and vulnerability remediation on a monthly basis.
- Act as a desktop SME on site-level and low-complexity internal/external projects.
- Liaise with vendors and coordinate the introduction of new desktop technologies.
- Document and share knowledge through user guides and training for Help Desk and end users.
- Generate reports on key metrics, vulnerabilities, and service performance.
- Ensure adherence to departmental procedures and IT security standards.

**What You Need to Succeed**:
**Education**:

- Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

**Experience**:

- 1-2 years of hands-on experience providing desktop or end-user support in a corporate or enterprise environment.

**Technical Skills**:

- Proficiency in Windows Desktop operating systems (Win7/10/11), including installation and configuration.
- Solid understanding of Active Directory, DHCP, DNS, TCP/IP, HTTP, NTP, and Ethernet technologies.
- Experience assembling and troubleshooting desktop-grade hardware.
- Working knowledge of network protocols and services (WINS, DHCP, DNS).
- Familiarity with enterprise IT tools and infrastructure environments.
- Experience using ITSM tools such as Ivanti is an asset.

**Other Skills**:

- Strong analytical and troubleshooting abilities.
- Proven ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills.
- Willingness to coach, collaborate, and share knowledge within the team.

What’s In It For You
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on greater accountabilities for growth.
- We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.