Residential Team Lead

**ABOUT US**

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, residential support (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.

**WHO WE SUPPORT**

The participants of our programs are often deeply impacted by their circumstances which can become barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions, discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the barriers our participants face every day.

**MAKE AN IMPACT**
- New Hire Incentive Program: Full/Part-Time new hires will receive a $200 bonus after six months of employment_

**RESIDENTIAL TEAM LEAD JOB SUMMARY**

Turning Leaf Community Support Services Inc. Residential Support Services are designed to provide 24-hour, in facility, person-centered supports to adults living with an intellectual challenge or developmental disability. Reporting to the Residential Supervisor, the Residential Team Lead is responsible for aiding the Residential Supervisor with the day-to-day operations of the home.

Direct responsibilities include, but not limited to: providing Turning Leaf’s Person-centered supports to adults living with an intellectual challenge, developmental disability and/ or mental illness who reside in one of Turning Leaf’s residential facilities, providing leadership, training, developing, aiding with administrative duties, scheduling and supervising staff. As well as, ensuring the home operates in conjunction with provincial licensing and ensuring that the resident(s) needs are being met.

**ESSENTIAL REQUIREMENTS**
- Cover letter and updated resume
- 18 years of age or older
- Available anytime 40 hours p/week
- Must be available for 11am-7pm (open to 4p-12a on occassion) Monday to Friday and weekends when needed.
- Clear Criminal Record Check with Vulnerable Sector Check, Adult Abuse Registry Check and Child Abuse Registry Check (no older than 3 months)
- Valid Standard First Aid / CPR Certification
- Minimum 2 years in a supervisory role
- Minimum 4 years related work experience
- Nonviolent Crisis Intervention and Vulnerable Persons Act Certification
- Completion of a Post-Secondary Education in Human Services (Certificate, Diploma or Degree) is considered an asset
- Three employment references

**QUALITIES AND QUALIFICATIONS**

Turning Leaf Residential Team Lead must possess the capacity to be aware of and control one’s emotions. Moreover, Residential Team Lead’s must be able to handle interpersonal relationships judiciously, empathetically, and professionally while executing their responsibilities and providing Turning Leaf’s person-centered supports.

In addition, every Residential Team Lead must possess experience with and skills in:

- Knowledge of behaviour modification, supportive communication, and the stages of change
- Experience working with individuals struggling with addictions
- Experience working with individuals with FASD, Schizophrenia, ODD, or acquired brain injury
- Excellent ability to write detailed reports
- Ability to handle multiple projects and priorities in a professional and timely manner Consistency with processes and daily tasks
- Self-starter and proactive approach in resolving problems and issues
- Excellent oral and written communication skills
- Ability to interact with all levels of personnel. Treat all with dignity and respect. Open and receptive to people’s needs.
- Strong ability to communicate effectively with individuals presenting with a variety of communication abilities and limitations
- Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations.

**SUMMARY OF JOB DUTIES AND RESPONSIBILITIES**
- Assist the Residential Support Supervisor in completing summary reports pertaining to participant’s
- Progress, medical records, goals, and financial planning
- Aid in maintaining files and records by insuring that staff are filling out and handing in necessary forms, and by personally completing program service records and medical service records.
- Aid in conducting weekly review of house budgets to ensure compliance with spending guidelines. Check house monies weekly.
- Aid in scheduling staff coverage in the group residences on a day to day basis. Arrange relief staff as necessary.
- Oversees the efficient and smooth operation of the residence
- Aid in providing on-site supervision of House staff. Train