Customer Care Representative

2 weeks ago

Markham, Canada Pet Valu Full time

**Location**: Markham, Ontario

At Pet Valu we understand that your pet is a part of the family, because we’re devoted pet lovers too. We have been providing pets with everything they need to live healthy, happy and active lives for more than 40 years.

From distribution centers to stores to home office, we're supporting pets and their owners, and together we're making a difference

Job Summary

Customer Care Representative

**Responsibilities**:

- Receives and responds to inquiries regarding company loyalty programs.
- Receives and responds to inquiries relating to our E-commerce platform and in-store experiences including:

- Assistance navigating websites.
- Assistance with order creation, shipment, and payment processes
- Ensures standardized response processes put in place for customer service are followed. Updates these processes as required.
- Maintains high service levels by ensuring key performance goals and metrics are met, or exceeded
- Loyalty related accountabilities:

- Connecting with Loyalty Marketing to resolve customer, program level or system related problems for Loyalty issues
- New member weekly card fulfillment process

Experience & Education
- High School Graduate; University or College Degree is a plus
- 1-3 years' customer support experience
- Retail experience

**Additional Skills**:

- Exceptional interpersonal skills highlighted by excellent verbal and written communication skills.
- Strong listening skills are required to assess a situation for an appropriate response, along with the ability to deal with sensitive information and situations.
- A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees
- Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners
- Good organizational skills, along with the ability to multi-task multiple priorities
- Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action
- French speaking an asset.
- Must be flexible to work rotational evenings, weekends, and Stat holidays.

CORPHIRE

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