Customer Service Representative

7 days ago

North York, Canada AGM Renovations Full time

AGM Renovations is a distinguished provider of premier basement, kitchen, and bathroom renovation services spanning across Canada and its surrounding areas. We uphold an unwavering dedication to delivering excellence in both high quality finishes and execution, consistently earning top ratings for client satisfaction.

In our pursuit of excellence, we continuously seek out exceptional talent to join our team. We are currently seeking a dynamic and results-driven Client Care professional. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is for you.

**Essential Responsibilities**:

- Schedule initial consultations with clients efficiently and accurately.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Provide friendly, courteous service to all clients - written and verbal.
- Maintain and improve quality results by adhering to company guidelines.
- Always uphold a high standard of professionalism.
- Maintain customer account database with accurate and confidential record keeping.

**Specific Knowledge, Skills and Abilities**:

- Minimum 2 years of Customer Service experience in an office/call center setting.
- Excellent interpersonal, written, and oral communication skills.
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
- Ability to multitask, take direction and adapt to a fast-paced environment.
- Must possess and be able to demonstrate strong influencing and closing skills.
- Be comfortable with navigating between different computer software and possess basic computer skills.

**Available shifts are as follows (Woodbridge Office)**:

- Monday to Friday: 11am to 7pm, with rotating Saturdays from 9am to 5pm (5 days per week)
- Occasional over time may be required.
- Double Pay on holidays

**WHY JOIN AGM**:

- Enjoy a full-time position in a rapidly expanding and esteemed company.
- Benefit from a competitive base salary along with the chance to earn bonuses based on key performance indicators.
- Eligibility to enroll in the company's flexible health and dental plan, ensuring comprehensive coverage.
- Opportunities for career advancement and personal growth within the organization.
- Join a company culture that promotes positivity and support, cultivating a motivating and collaborative workplace atmosphere.

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