Retail and Custom Bracing Associate

2 weeks ago

London, Canada Fowler Kennedy Sport Medicine Clinic Full time

**General Accountability**:
**Customer Relationship Management & Sales**
- Welcome and greet customers as they enter the store
- Offer help and provide direct assistance to customers
- Provide in-depth product knowledge, including features, benefits, and overall value
- Answer customer questions and concerns
- Attend to unique and individual shopping needs of each customer
- Cross-sell and encourage beneficial product add-ons
- Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
- Process purchases, returns, and exchanges
- Handle customer complaints in a calm and professional manner
- Report anything unusual or any major incidents to management
- Help organize back stock and perform inventory counts
- Process newly received shipments
- Organize and replenish front stock and help merchandise store
- Maintain a clean and tidy work and retail space
- Be enthusiastic and informative about all products
- Help create a positive environment for customers to shop and buy
- Take direction from and report to assigned supervisor
- Work as a team to achieve sales goals

**Operations Management**
- Establish operational resources as required for the effective functioning of the retail and administrative processes.
- Ensure accuracy of invoices, receivables, payables and carry out financial processes as required (reconciliations etc.)
- Ensure accuracy of daily transactions and ensure they are provided to central finance team.
- Manage any maintenance and / or space issues across the Clinic and be responsible for health and safety, accessibility and other requirements for that site.

**Ideal Qualifications**
- Bachelor's degree in business, kinesiology or another relevant field. Any other combination of studies and relevant experience will be considered.
- At least three (3) years of relevant experience, ideally in a retail or service business.
- Excellent communication skills in English is a requirement.
- Computer literate; familiarity using POS systems.
- Extremely personable, positive, and approachable.
- Fantastic customer service skills.

Pay: $20.00-$22.00 per hour

Shift:

- 8 hour shift

Work days:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- retail or customer service: 3 years (preferred)

Work Location: In person

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