Spa Receptionist

2 weeks ago

Barrie, Canada Glow Day Spa Full time

SUMMARY OF RESPONSIBILITIES:
Essential job functions include, but are not limited to, the following:

- Strong communications and attention to detail with an optimistic character approach.
- Achieve quality booking, consultation and transaction experience in a timely and professional manner.
- Ability to maximize revenues by analyzing the daily bookings and coordinating schedules to best fit the client as well as availability in the spa calendar.
- Ensure smooth functionality of front desk traffic by warmly greeting incoming guests and booking return visits upon departure.
- Deliver point of sale marketing and retail product conversion.
- Carry out special assignments to resolve customer issues with confidence and efficiency.
- Maintain inventory of spa supplies, retail products and stock of all reception and marketing materials.
- Collaborate with the Spa Director in preparation of marketing events and advertising.
- Ensure the reception department advocates a positive relationship with all estheticians and liaison with clients.
- Ensure the spa reception area is in high performance condition at all times (operations and cleanliness)
- Consistently guarantee client satisfaction by securing the safety and attentiveness of the guests needs as the spa's first priority.
- Ability to work evenings and Saturdays until 3pm.
- Produce EOD procedural reports such as executing the systems close-out process and spa housekeeping duties.
- Awareness of frequent supplier deliveries and updating stock and pricing accurately in our systems.
- Educate guests on new services and promotional recommendations.
- Currently hold a SMART Serve certificate or willing to acquire the credentials in order to offer beverages to our guests.
- Receptionist will report to the Spa Manager/Supervisor on duty.

PHYSICAL REQUIREMENTS:

- Standing for sustained periods of time.
- May require lifting up to 10 pounds, occasionally up to 25 pounds.
- Ability to be exposed to various chemicals and fragrances used in implementing spa services.

YOU CAN LOOK FORWARD TO:

- Utilizing your expertise and product knowledge to maximize results for each guest.
- Providing an elevated spa experience to our large client base.
- A competitive compensation structure with yearly performance reviews and employment growth opportunities.
- Taking advantage of our unique staff benefits and invite family at a discounted rate.
- Growing with ongoing training and workshops provided by Glow Day Spa with support from key partners. Offsite training may be required.
- Participating in team events and contribute to local charity functions that make a difference in the Barrie community.
- Working within a company that’s open to new ideas in an inclusive work culture.
For more information contact Glow Day Spa at glowdayspa.ca. Resumes can also be dropped off in person at 178 Essa Road, Barrie, ON

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Store discount

Day range:

- Weekend availability

Shift:

- Evening shift
- Morning shift

COVID-19 considerations:
Glow Day Spa follows a strict Health & Safety Policy and has mandatory requirements for COVID-19

Work Location: One location

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