Current jobs related to Field Support Analyst - Burlington - A&R Solutions

  • Field Support Analyst

    2 days ago

    Burlington, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • User Support Technician

    2 weeks ago

    Burlington, Canada Joe Apps Technology Support Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult...

  • Field Service Computer Technician

    2 weeks ago

    Burlington, Canada A&R Solutions Full time

    **Field Service Computer Technician - Client-Site Support** **A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient...

  • Commercial Business Analyst and Systems Support

    4 weeks ago

    Burlington, Canada Hunter Amenities International Ltd. Full time

    Commercial Business Analyst and Systems Support Join to apply for the Commercial Business Analyst and Systems Support role at Hunter Amenities International Ltd. Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven...

  • Systems Support Business Analyst

    7 days ago

    Burlington, Canada Equiton Partners Inc. Full time

    **About Equiton**: Founded in 2015, Equiton is a recognized leader in private equity investments with 1 billion CAD in Assets Under Management (AUM). Our exponential growth is a direct outcome of our leadership team understanding how the industry works and how to create long-term wealth through real estate investing. We have discovered that finding the right...

  • Technical Support Analyst

    2 days ago

    Burlington, Canada City of Burlington, Ontario Full time

    **Description**: **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...

  • Computer Technician

    2 days ago

    Burlington, Canada Joe Apps Technology Support Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to...

  • Analyst, Applications Support

    7 days ago

    Burlington, Canada TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...

  • Strategic Procurement Analyst

    2 weeks ago

    Burlington, Canada The Wendy's Company Full time

    A fast-food company in Burlington is seeking a Procurement Analyst to provide analysis and support for the Canadian procurement team. The ideal candidate will have at least 2 years of experience in supply chain, with a preference for procurement. Responsibilities include supporting purchasing operations, maintaining supplier information, and analyzing food...

  • Credit Support Analyst

    2 weeks ago

    Burlington, Canada Caterpillar Full time

    **Career Area**: Finance **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

Field Support Analyst

2 weeks ago

Burlington, Canada A&R Solutions Full time

**Field Support Analyst, A&R Solutions**

**Position overview**:
Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field support analysts serve as the primary contact for IT support and represent the face of A&R Solutions to customers.

**Key Responsibilities**:

- Provide technical support and assistance to end-users.
- Diagnose and resolve both hardware and software issues.
- Install and configure new hardware including PCs, laptops, and printers.
- Maintain functionality of RMM and Antivirus software.
- Conduct regular system and security maintenance and updates.
- Onboard and offboard end-users as required.
- Dispose of obsolete equipment on site.
- Maintain functionality and tidiness of computer room.
- Escalate out-of-scope issues to appropriate department or management in a timely manner.
- Work with networking team to support firewall, switches, internet, and wireless devices.
- Work with infrastructure team to support server, SaaS, and security framework.
- Ensure site documentation is accurate and up to date.
- Document work performed through internal ticketing system.
- Observe key metrics pertaining to performance.
- Adhere to company policies and procedures.
- Participate in monthly team meetings.
- Ongoing training of new technologies.
- Other projects or activities may be required.

**Job Scope and Impact**:
The Field Support Analyst has a key role within the Customer Support Group. The role is responsible for effectively responding to, and managing, IT operations across a localized customer base, for which the Field Support Analyst is responsible. The position is essential for ensuring that the technology used by client organizations is operating efficiently and effectively. Issues are to be resolved promptly and professionally.

**Qualifications**:

- Strong technical knowledge of computer hardware and software.
- Proficiency with Windows operating systems.
- Ability to configure Microsoft Office and 365 software.
- Ability to support both domain and workgroup environments.
- Working knowledge of computer networking.
- Excellent problem-solving skills.
- Excellent customer service skills.
- Excellent time management skills.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks.
- Strong communication skills, both verbal and written.
- Experience working for an MSP preferred.

**Education and Experience**:
A degree or diploma in computer science, information technology or a related field is usually required for this position. However, equivalent work experience in technical support will be accepted. Additional certifications such as CompTIA A+ or Network+ is also beneficial.

**Benefits**:

- Minimum 1 week per year in IT training provided.
- Overtime opportunities (employee option).
- Mileage