Operations Duty Manager

SaskTel Centre is Saskatoon's premier sports and entertainment venue, providing world-class event experiences for the social and cultural enrichment of our community. We pride ourselves on delivering top-notch service and experiences to our clients, and we are looking for an Operations Duty Manager to join our dedicated team.

**SCOPE AND MAJOR RESPONSIBILITIES**:
**Event Changeover Management**:

- Plan, direct, and coordinate all event changeovers.
- Monitor workflow and evaluate work methods and procedures.
- Schedule and oversee the facility's transition between events.
- Attend various event planning meetings to stay informed about upcoming events and their specific requirements.

**Supervision and Execution**:

- Supervise the execution of daily checklists for operations and housekeeping.
- Schedule and manage contracted cleaner
- Accurately read and execute detailed event documentation and diagrams.
- Lead and coordinate staff training programs and certifications.=

**Continuous Improvement**:

- Implement policies and processes that reduce costs and increase efficiency.
- Identify and drive operational efficiencies to enhance performance and productivity.
- Continuously assess and improve work methods and procedures.
- Promote a culture of operational excellence and continuous improvement.
- Monitor industry trends and integrate best practices into operations.
- Ensure compliance with all safety policies and procedures.

**Staff Management**:

- Interview, select, evaluate, and train Operations staff.
- Provide coaching and manage performance, including disciplinary actions when necessary.
- Understand, comply with, and execute the parameters of the Collective Bargaining Agreement.
- Work with internal and external stakeholders to create and maintain the schedule

**Equipment Management**:

- Maintain current knowledge of operational equipment, technology, and techniques.
- Oversee the operation of ice resurfacers and other ice equipment during events and practices.
- Train and supervise staff in the proper use and maintenance of all equipment.
- Operate various types of equipment as needed to support the team's operational activities, ensuring safety and efficiency in all tasks.
- Collaborate with team members to understand equipment needs and contribute to overall project goals.

**Reporting and Planning**:

- Report any operational issues, equipment issues, and safety concerns to the Director of Facility Operations.
- Assist with capital planning regarding staffing and equipment replacement

**Budget Responsability**:

- Monitor and manage expenditures to ensure operations remain within budget constraints.
- Create and revise the operations budget, ensuring accurate forecasting for equipment and staffing needs.
- Collaborate with the Director of Facility Management to oversee budget allocation and monitor financial performance.
- Analyze financial data to identify cost-saving opportunities and optimize resource allocation.

**Qualifications**:

- Possession of a Refrigeration Plant Operator and Fireman's Boiler Operator Certification is required. Post-secondary certification in the related field would be considered.
- Minimum of five (5) years in a supervisory role with an operational background in a public assembly facility in a unionized environment.
- Successful completion of a recognized Forklift Safety, aerial platforms, fall arrest and skid steer Training Certification Course.
- Demonstrated knowledge in ice installation, maintenance and removal
- Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
- Effective interpersonal skills and ability to establish and maintain effective working relationships with all levels of personnel, external agencies, and the public.
- Must have a valid Driver's License.
- Technical background with considerable knowledge of the standard methods, materials, tools, and equipment used in building systems maintenance and operation.
- Knowledge of The Occupational Health and Safety Act, its regulations, and SaskTel Centre safety policies.

**SECURITY REQUIREMENTS**
- Acceptable current Criminal Record Check (CRC) upon offer of employment.