Operations Manager

**POSITION MANDATE**

Provides strategic leadership for the operations and promotes the effectiveness and expansion of technical operations as well as business development. Ensures alignment with the RAYHAWK mission, vision and core values. Acts as the bridge between internal managers, ensuring all groups understand and appreciate each other's perspectives and needs/requirements to support making informed decisions. Mentors managers, assisting them in removing barriers to delivery while encouraging their personal and professional development.

**REPRESENTATIVE DUTIES**

Managing People
- Establishes strong working relations with senior leaders and managers, and builds on those to develop levels of trust and mutual respect that lead to effective collaborations with and among them.
- Works with managers to solve problems and remove roadblocks to operations, departmental and project deliverables. Mentors them through the process.
- Ensures all department staff have the resources and are supported to be successful in their jobs and effective in their teams.

Managing Project and Department Finances
- Oversees resource allocation across departments, ensuring fair and equitable distribution informed by business and department needs and objectives.
- Works with managers to establish budgets that are achievable while “stretching” the manager and the department. Models collaborative budget development by consulting with the GM throughout the budgeting process.
- Conducts bi-weekly meetings with each department manager to assess actual versus projected business and operational progress. Assists them to identify issues, plan adjustments/solutions, and explore possible efficiencies and cost management.
- Encourages each manager’s personal and professional growth, as circumstances highlight individual and team strengths and shortcomings.
- Meets and negotiates with senior decision makers in customer organizations.

Communications
- Creates a communication pipeline that effectively flows information “from the bottom up” as well as from the top down across the departments.
- Establishes meaningful contact with all department staff and connects routinely with individuals and groups to gauge morale and engagement, and to ensure that agreed-to decisions and direction are delivered. Removes communication barriers as they are identified.
- Communicates RAYHAWK direction and values in a manner that engages and energizes staff, managers and other stakeholders.

Management
- Collaborates with senior leaders to guide the organization and its business based on data and relevant input.
- Participates in management discussions and decisions around strategic direction, planning, resource allocation and business development for RAYHAWK. Plays a key role in informing decisions related to technical operations and business development of departments.
- Communicates and models the organization’s mission, vision and core values. Actively encourages behaviors and initiatives that reflect the mission, vision and core values.
- Influences the development of a framework for policies and procedures related to technical operations and departments.
- Evaluates the effectiveness of practices and procedures used to optimize workforce effort and to ensure continuous reliable operations in support of RAYHAWK business objectives.
- Collaborates in the resolution of competing internal and external interests.
- Assesses RAYHAWK, and its operations, includings business development, with an eye to identifying potentially significant disruptions in the mid
- to long-term. Raises emerging concerns and engages managers in collective assessment and problem solving to avoid or mitigate such disruptions.

**EDUCATION AND EXPERIENCE**

The position requires a relevant undergraduate degree and a minimum 15 years of experience including some in a managerial role. An equivalent combination of education and experience may be considered.

**ACCOUNTABILITIES**

Strategic
- Strategic leadership for technical and department operations supports effective management, product and service quality, growth and expansion.
- The RAYHAWK direction and values are communicated and understood, and technical operations, business development, and departments are aligned accordingly.
- RAYHAWK technical operations, business development, and departments produce the desired deliverables internally and externally.
- Leaders understand the needs and potential of technical operations, business development, and departments as they develop long term and strategic plans for RAYHAWK.
- Technical operations, business development, and department staff approach their work in a manner that reflects expectations for professionalism and customer service.
- Strategic opportunities for technical operations and business development designed to advance RAYHAWK interests are identified and initiated.
- The internal and external relationships required for results-focused collaborations are esta