Assistant Manager, Transit Operations

JOB INFORMATION Requisition ID: 12244 Number of Vacancies: 1 Department: Transit Control (20000059)
- Transit Control
- Operations (30000420) Salary Information: $110,240.00
- $137,841.60 Pay Scale Group: 9SA Employment Type: Regular (On-Site) New or Existing Vacancy:Existing Weekly Hours: 40 Off Days: Various Shift: Various Posted On: January 27, 2026 Last Day to Apply: February 2, 2026 Reports to: Manager, Transit Operations The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan
- Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides: Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future. Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone. The full Plan can be viewed on ttc.ca. Career Opportunity:
- We are looking for an Assistant Manager, Transit Operations (Subway) to join our team in Transit Control Department.
- As the Assistant Manager, Transit Operations, you are the central authority in coordinating and directing all real-time operational activities and emergency responses for your assigned Transportation Mode (Subway). You will continuously assess and coordinate Transit Control Centre (TCC) operations and personnel under the general guidance of the Duty Manager
- Transit Control for the day to day operations. What You Will Do:
- Ensuring that all scheduled service commitments are met, and taking appropriate action when interferences to planned service occur;
- Monitoring the information board/display for their assigned mode (e.g. CSS, Subway Mimic board/display, ICS and subway operations) and recommending service adjustments to the appropriate staff as required;
- Ascertaining and appraising the nature of occurrences/events by investigating and overseeing work done by operating and front line supervisory personnel;
- Directing, channeling, and actively participating in communication activities between TTC emergency/management teams and external emergency response agencies;
- Liaising with Operations staff to ensure all communications systems operate properly;
- Assisting with the selection, training and supervision of Transit Control Centre staff;
- Facilitating conflict resolution within the TCC and be the first level of escalation for conflict resolution;
- Participating in shift briefings and prepare summaries of activities and other reports as required;
- Liaising with other management/supervisory personnel from throughout the TTC to ensure the proper coordination of joint projects/activities, and regarding Transit Control activities and the investigation of occurrences, as well as the proper coordination of joint projects/activities.
- As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. You will also be participating in the TTC Customer Service Ambassador Program. What Skills Do You Bring?:
- Communicate in a variety of mediums
- Manage projects
- Manage human resources What Qualifications Do You Bring?:
- Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
- You will have a minimum 3 years of directly related supervisory experience in Public Transit Operations or in a similar transit industry where you have managed, motivated, counselled, coached, disciplined, and assessed the performance of subordinate unionized and/or non-unionized employees.
- You have knowledge of business administration practices and procedures.
- Thorough knowledge of transit operations including the signal system, automatic train protection system, in order to quickly ascertain situations and initiate the appropriate course of corrective action with little or no direct guidance is considered an asset.
- Comprehensive knowledge of legislation regarding safety, human rights, and employment.
- In addition, you have sound judgement, well d