Manager, Distribution Design, Technical Customer Liaison

Manager, Distribution Design, Technical Customer Liaison (Non-Union)
Full-time, 35 hours/ week, Hybrid
At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.
Are you a dynamic leader with a passion for designing and overseeing electricity distribution systems?
The Manager, Distribution Design is responsible for providing leadership to the Distribution Design team. This role involves designing the company's distribution capital expenditures in system access, service, and renewal. Design activities include subdivisions, planned capital, customer capital, ICI/Layouts, and transit.
What you’ll do
Leadership and Team Development
- Provide leadership and guidance to a diverse team of highly skilled technical professionals.
- Oversee Design Supervisors and staff, fostering a strong team that embodies core values and cultural behaviors.
- Coach and mentor staff through personal development, performance management, training, and resource planning.

Process and Project Management
- Plan, schedule, organize, and assign capital work to ensure quality, accuracy, and adherence to procedures.
- Manage work order processes, material schedules, cost estimating, permits, easements, project status, forecasts, variances, and closures.
- Review and approve purchase requisitions, invoices, agreements, and contracts as necessary.

Contract and Performance Management
- Procure and negotiate contracts for Distribution Capital work.
- Manage contractor performance and costs, implement KPI measurements, and develop action plans for consistent performance.

Design and Compliance
- Oversee project designs, ensuring conformance to standards, constructability, and industry regulations.
- Collaborate with Asset Management to develop capital budgets, forecasts, and business cases for investments.

Interdepartmental Coordination
- Work closely with Lines and Operations to ensure processes and communications are in place for successful capital portfolio execution.
- Collaborate with Finance, Supply Chain Service, and Customer Service for efficient interdepartmental dependencies.

Budget and Financial Management
- Manage departmental operating budget, track, monitor, and forecast spending.
- Provide input for annual business plans.

Stakeholder Management and Continuous Improvement
- Address escalated concerns, disputes, or issues from stakeholders such as customers, contractors, and regulatory bodies.
- Develop and implement new or enhanced policies, procedures, and processes to improve operational effectiveness.
- Ensure compliance with legislative, regulatory, and Health & Safety policies and standards.

**Corporate Values and Conduct**: Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.
**Other Duties**: Perform additional tasks as assigned to support operational objectives
Who you are
Education & Technical Knowledge
- A Bachelor’s degree in Electrical or Civil Engineering is considered an asset and will be given preference.
- Must be a registered member of Professional Engineers Ontario (PEO) in good standing, hold a Limited License from PEO, or have the ability to obtain a Limited License.
- Knowledge of Utility Work Protection Code, Occupational Health and Safety Act, and IHSA regulations.
- Proficiency in Project Management disciplines.
- Understanding of standards, design and construction practices, specifications, and materials.
- Knowledge of Ontario Regulation 22/04 and technical specifications/standards (CSA, CEA, ESA).
- Familiarity with system planning and utility distribution systems.
- Experience in field construction and effective resource management.

Experience
- Minimum of 10 years of professional experience, including 3 years in a management/supervisory role and 5 years in electrical distribution system design and construction.
- Experience in a unionized utility environment is an asset.

Skills/Abilities/Competencies
- Strong strategic, analytical, and planning skills.
- Ability to lead change, engage, develop, and motivate teams.
- Excellent written and presentation skills.
- Capability to manage multiple projects and initiatives efficiently.
- Proficient in conflict negotiation and resolution.
- Valid “G” driver’s license required.

Where you will work
- Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Who we are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:
**Safety**: Stay aware, prevent risks and protect each othe