Personal Trainer/member Experience Representative

**Date Posted**: June 3, 2025
**Position Title**: Personal Trainer/Member Experience Representative

**Location**: Robert Lee YMCA (955 Burrard St, Vancouver)

**Terms**:Permanent Full-Time, 35 hours per week

**Shifts**: Shifts vary and include **Monday to Friday 3:15pm-10:45pm** with occasional weekends

**Start Date**: As soon as possible

**Salary**:Personal Training:
**0-250 hours $21.99 per hour

251-600 hours $24.44 per hour

601-1050 hours $27.49 per hour

1051+ hours $30.54 per hour

Member Experience Representative:
**0-500 hours $18.39 per hour

501-1000 hours $18.94 per hour

1001 - 1500 hours $19.51 per hour

1500 + hours $20.10 per hour

**Reports To**:Supervisor, Fitness

**Benefits**:

- Free YMCA gym membership
- Professional development and training opportunities
- Extended health and dental benefits
- Employee assistance program with free access to counselling
- Subsidized child care & priority child care placement with the Y

**Nature & Scope**:
Reporting to the Fitness Supervisor, the Personal Trainer/Member Experience Representative will work collaboratively with all YMCA staff and volunteers to provide exceptional service to members and guests of the YMCA. They will provide members with a comfortable and productive fitness environment through quality customer service and personal training and help the fitness department meet personal training targets.

**Major Responsibilities**:

- Provide personalized support to members with their fitness journey; including Y Thrive programs, personal training, consultations, group fitness classes, orientations, and more; in a positive, engaging, and professional manner.
- Develop personalized fitness programs and guide clients through safe and effective workouts. This includes conducting fitness assessments and consultations, designing a training program based on client goals and fitness levels and leading one-on-one and small group training sessions.
- Handle client concerns and interpersonal conflicts with professionalism, using de-escalation techniques and conflict resolution strategies to maintain a safe, respectful, and inclusive training environment.
- Build meaningful relationships through daily interaction with YMCA members, visitors, and colleagues by being actively present on the fitness floor.
- Perform floor walks and checks every 10-15min.
- Build relationships with all members to help them choose the right path for them, including Y-Thrive, personal training, group fitness classes, and swimming
- Supervise the fitness floor by giving members feedback on their workouts, organizing fitness equipment (on the fitness floor, fitness studios and stretching areas), check-in group fitness classes, test fitness equipment and report any damage or non-functioning by following YMCA standards/policies/procedures.
- Perform member orientations and tours.
- Perform all mandatory administration duties and records.
- Clean all prescribed areas based on infection prevention protocols including fitness and high touch areas.
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff (follow fitness floor etiquette
- this includes the free weight, stretching, circuit and cardio areas). Cover Group Fitness Classes when needed.

**Requirements**:

- Must be at least 19 years of age
- Current Standard First Aid and CPR-C & AED certificate
- YMCA Personal Trainer Certification or BCRPA Personal Training Certification or equivalent (NASM, ACE, ISSA, ACSM etc.)
- Group fitness certificate is an asset
- Guidance and/or Nutrition an asset
- 3 professional references

**Application Deadline**: June 13, 2025

The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community**.**As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:

- The **people** who unite behind our mission to help people reach their potential
- The safe and welcoming **places** we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
- The comprehensive community **programs** that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

**Our Values**:
**Inclusive -**We value and respect different backgrounds and build meaningful connections by meeting people where they are at.

**Suppor