Personal Trainer/member Experience Representative

**Date Posted**: October 28, 2025

**Position Title**: Personal Trainer/Member Experience Representative

**Location**:Robert Lee YMCA (955 Burrard St, Vancouver)

**Term**:Part-Time Permanent

**Hours**: 8-24 hours per week

**Shift**:Coverage needed for weekday mornings 6am-8am and evenings 4-8pm, and weekend mornings/afternoons**

**Start Date**: ASAP

**Salary**:Personal Training: $25.00 - $34.50 per hour, based on current Personal Trainer Wage Grid

Member Experience Representative:
**0-500 hours $18.39 per hour

501-1000 hours $18.94 per hour

1001 - 1500 hours $19.51 per hour

1500 + hours $20.10 per hour

**Reports To**:Supervisor, Fitness

**Benefits**:

- Free YMCA gym membership
- Professional development and training opportunities
- Employee assistance program with free access to counselling
- Subsidized child care & priority child care placement with the Y

**Nature & Scope**:
Reporting to the Fitness Supervisor, the Personal Trainer/Member Experience Representative will work collaboratively with all YMCA staff and volunteers to provide exceptional service to members and guests of the YMCA. They will provide members with a comfortable and productive fitness environment through quality customer service and personal training and help the fitness department meet personal training targets.

**Major Responsibilities**-**_in this position, you will_**:

- Provide personalized support to members with their fitness journey; including Y Thrive programs, personal training, consultations, group fitness classes, orientations, and more; in a positive, engaging, and professional manner.
- Develop personalized fitness programs and guide clients through safe and effective workouts. This includes conducting fitness assessments and consultations, designing a training program based on client goals and fitness levels and leading one-on-one and small group training sessions.
- Handle client concerns and interpersonal conflicts with professionalism, using de-escalation techniques and conflict resolution strategies to maintain a safe, respectful, and inclusive training environment.
- Build meaningful relationships through daily interaction with YMCA members, visitors, and colleagues by being actively present on the fitness floor.
- Perform floor walks and checks every 10-15min.
- Build relationships with all members to help them choose the right path for them, including Y-Thrive, personal training, group fitness classes, and swimming
- Supervise the fitness floor by giving members feedback on their workouts, organizing fitness equipment (on the fitness floor, fitness studios and stretching areas), check-in group fitness classes, test fitness equipment and report any damage or non-functioning by following YMCA standards/policies/procedures.
- Perform member orientations and tours.
- Perform all mandatory administration duties and records.
- Clean all prescribed areas based on infection prevention protocols including fitness and high touch areas.
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff (follow fitness floor etiquette
- this includes the free weight, stretching, circuit and cardio areas).
- Cover Group Fitness Classes when needed.

**Qualifications**-**_you bring_**:

- Must be at least 19 years of age
- Current Standard First Aid and CPR-C & AED certificate
- YMCA Personal Trainer Certification or BCRPA Personal Training Certification or equivalent (NASM, ACE, ISSA, ACSM etc.)
- Group fitness certificate is an asset
- Guidance and/or Nutrition an asset
- 3 professional references

**About YMCA BC**:
By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.

**Application Process**-**_ready to make a difference?_

**Application Deadline**:November 7, 2025
- If short-listed for a position: We will contact, you to move forward to the next step.

**Note**: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approac