Customer Service
1 week ago
**Company Profile**
Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada's Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America's Fastest-Growing Companies. We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity
**Job Summary**
**Job Duties and Responsibilities**
- Work directly with drivers to provide information and respond to regular equipment repair and maintenance requirements - support road-call requirements of the fleet
- Assist with regular data entry requirements for service-related reporting management
- Assist with management of equipment defects and compliance matters
- Responsible for after-hours communication with drivers for equipment triage and support
- Assist with equipment licensing and documentation or identification assignments, including coordinating branding requirements
- Review and assign equipment manuals and compile, as requested, all associated materials to be assigned
- Communicate with and troubleshoot issues using satellite tracking and communication system
**Job Requirements**
- Successful completion of High School Diploma
- Strong verbal and written English communication skills
- Proficient with the use of a computer, including Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
- Proven experience dissecting information in all forms and compiling data to allow for efficiency analysis
**Preferred**
- Experience working within the transportation industry, with knowledge of associated laws and regulations
- Experience working with TMW and TMT software
- Experience working with ISAAC satellite software and equipment
- Possession of valid AZ class driving license with clean driver abstract would be considered an asset to fulfill the requirements associated with this role
**Position Details**
- Full-time employment
- Office environment - no remote work available
- Share Purchase Plan - opportunity to buy company shares through payroll at a 100% match
- Group Benefits offered - health and dental
- Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within
- We thank all applicants in advance; however, only applicants being considered for an interview will be contacted._
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