C49 - Peer Support Worker (Grid 21)

**Title**: Peer Support Worker (Grid 21)

**Number of Positions**: 1

**Competition Number**: C49

**Location**: Main Campus

**Position Status**: Full Time

**Reports to**: Program Manager
**Compensation**: $27.92 - $29.60

Shift Timing: Tuesday-Saturday 01:00 pm to 09:00 pm

**Job Summary**:
The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni at Phoenix Society by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.

**Responsibilities**:

- Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support peer support and facilitating peer-based recovery groups
- Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences
- Supports skill building, goal attainment, empowerment and recovery through peer mentorship
- Provides emotional support.
- Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor
- Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
- Accompanies clients on outings such as appointments, shopping, and leisure activities
- Provide practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery
- Provides input to case planning and goal setting
- Meet operational needs a required, including the safety of the building and occupants
- Completes and maintains related records and documentation such as statistics, progress reports, and daily logs
- Practice and encourage respects, trust, empathy, and integrity in interactions with residents
- Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team
- Performs other related duties as required or assigned

**Qualifications**:

- High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
- Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues
- Experience leading or participating in community groups
- Experience providing one-on-one support in a relevant setting
- Satisfactory completion of a criminal records check with vulnerable sector screening is required including working with children.
- Satisfactory completion of Tuberculosis Screening form is required
- Satisfactory completion of Employee Immunization Record form is required along with COVID19 immunization records
- First aid certification with CPR is required
- Valid driver’s license is required

**Skills & Knowledge**:

- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
- Strong critical thinking, decision-making, and problem-solving skills
- Ability to perceive situational or other stressors that elevate risk and act proactively in response
- Ability to engage and involve adults in support and learning activities
- Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

**Competencies**:
**Approach to Work**
- Demonstrates initiative, flexibility, adaptability and resourcefulness
- Actively seeks and incorporates feedback to inform continuous self-improvement
- Sets goals, creates and implements action plans, monitors progress, and evaluates results
- **Adeptly manages competing tasks and uses time efficiently and effectively**

**Job Knowledge & Quality of Work**
- High-degree of relevant and current job knowledge and skill
- Consistently produces accurate, thorough, high-quality work in a timely manner
- Builds and promotes a culture of health and safety in the workplace
- Implements and enforces best practices in health and safety within the workplace

**Judgement & Decision-Making**
- Models independent thinking and creativity
- Demonstrates effective problem-solving skills
- Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
- Exercises sound judgment in the best interests of the organization

**Communication & Interpersonal Skills**
- Expresses themselves clearly and professionally both verbally and in writing
- Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
- Has a manner, style and presence that makes a positive impression
- Listens to and considers others’ vie