Manager, Professional Services

**About Achievers**

**Our commitment to you**:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

Are you ready to lead a high-performing team that's transforming the way companies recognize and celebrate their people? As **Manager, Professional Services**, you'll be at the heart of our mission—guiding a passionate team of implementation experts to deliver innovative employee recognition programs that not only meet, but exceed performance metrics.

In this role, you’ll serve as the **Executive Project Sponsor** for key client programs, ensuring seamless launches, on-time delivery, and exceptional client satisfaction. You’ll partner closely with Professional Services Leadership and cross-functional teams to remove roadblocks, resolve escalations, and drive continuous success.

But this isn’t just about managing projects—it’s about **leading people**. You’ll be a coach, mentor, and champion for your team, empowering them to grow in their careers while contributing to the ongoing evolution of our department and business. Your insights will shape strategy, fuel innovation, and help define what’s next in the world of employee experience.

If you're driven by results, inspired by people, and ready to make a tangible impact—this is your opportunity to lead boldly.

**What you'll do**:

- Provide strategic and tactical leadership and guidance in the end-to-end delivery of the Achievers platform to our clients.
- Provide vision for and direct oversight of issue-based problem solving, business case development, solution delivery and ongoing relationship management to ensure strategic use of the Achievers platform in support of our clients’ business objectives.
- Act as the Project Sponsor for Achievers’ implementation projects.
- Work with Sales Executives and prospects to scope and sell professional services.
- Attend key project meetings to support in building Executive level client relationships.
- Be a point of escalation, manage escalated issues and facilitate resolution with the team and wider business, proposing solutions and recommendations to clients.
- Work cross-functionally with Development, Operations, Product and Senior Management teams to effectively guide projects as and when required.
- Continue to drive forward on our strategic initiatives providing guidance and input to the business.
- Oversee the team of Implementation Consultants and ensures all team members are working effectively together.
- Ensure teams are operating at a high performance level and overall project delivery is progressing as planned.
- Pro-actively coach team members through regular 1:1s.
- Responsible for performance management.
- Responsible for team succession planning and recruitment.
- Create and foster a collaborative environment.
- Maintain employee engagement and act as an advocate for your direct reports.
- Review implementation methodology and tools, work with team members to implement improvements in key areas.
- Reinforce consistent use of implementation methodology and tools.

**What we're looking for**:

- Bachelor’s degree in an appropriate field from an accredited college/university
- Exceptional communication and interpersonal skills, with a demonstrated ability to manage large teams, complex work streams and projects, and gain the confidence and respect of senior level executives.
- 6+ years of related experience.
- 3+ years of experience managing implementation or professional services teams.
- Demonstrated ability to manage diverse teams in SaaS environment.
- Demonstrated ability to succeed in fast paced, growing company.
- Strong project management, consulting, risk management, and issue resolution skills.
- Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery.
- Strong attention to detail.
- Can do, team oriented attitude.

**Why you’ll love working at Achievers**:

- We are passionate about disruptive technology that’s rooted in science, research and data.
- We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture
- We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
- We believe in moving quickly, failing fast, and adapting to change.
- We enjoy coming to work every day because we believe in our product and love our culture.
- We’re committed to achieving excellence in everything we do.

**Benefits & Perks for permanent full time employees**:
\uD83D\uDCB0 Competitive Pay

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