Team Leader, Property

2 days ago

Cambridge, Canada Gore Mutual Insurance Full time

**We're now at the boldest phase of our Next Horizon journey**

At Gore Mutual, we've completely transformed our business in under three years. By investing in top talent and leading technology, we've redefined what it means to be a modern mutual that does good.

Our path forward brings a sharper focus on our business' performance that's powered by innovation and an agile, high-performing culture - we're built for success.

**We're well on our way to becoming a purpose-driven, digitally led national insurer. Come join us.**

Come join a team that values the expertise of our people and provides opportunities to grow in their career.

**What will you do?**
- Lead a team of Property Adjusters with a focus on a high level of claims service.
- Create individualized performance metrics within 15Five to drive results based on each individual adjusters' level of development.
- Adapt performance objectives to changing business needs and focus.
- Review Productivity Metrics with adjusters on a weekly basis
- Work with individual adjusters to establish individual development plans and objectives.
- Work with other departments to arrange job shadowing opportunities.
- Spot check files to ensure that SOP's and Best Practices are followed.
- Administrate the front-line response to Claim Catastrophe within their region or team.
- Provide reporting on claims activities during the CAT.
- Provide front-line support and manage communications in and out of the team as well as key stakeholders within Gore.

**What will you need to succeed?**
- Undergraduate degree in Business Administration or other relevant studies is required.
- 6+ years of Claims handling experience with a focus on Property
- 5+ years of Leadership experience with a performance focused environment
- 2 years of Field Claim experience
- 3 years of experience in Restoration Operations or Project Management
- Certifications and/or designations: CIP, CRM, CET or other Specialty Insurance Certificate

Please note: this role operates in a hybrid work model, with attendance required every Thursday in our Cambridge office.

Ind-HP

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