Customer Success Manager, Fiix

2 days ago

Brampton, Canada Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
You will report to the Manager, Customer Success and will be fully remote, working in Canada. We are looking for a Customer Success Manager (CSM) to help take our customer retention, engagement, and growth to the next level. As a CSM, your number one focus will be to drive product adoption and ensure business value across a strategic customer portfolio.

**Your Responsibilities**:

- Manage and grow relationships with key customers (SMB, Mid-Market, Enterprise) acting as their primary point of contact.
- Engage proactively with customers to understand and accommodate their success metrics, goals, KPIs, and challenges.
- Retain and grow licensing, upgrades, and site opportunities in your assigned portfolio.
- Drive repeatable, predictable outcomes and experiences for Fiix's customer base.
- Identify customer needs and collaborate with services, support, finance, and product teams to ensure value is reached.

**The Essentials - You Will Have**:

- Bachelor's Degree or equivalent years of relevant work experience
- Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

**The Preferred - You Might Also Have**:

- 3+ yrs experience in Customer Success, Account Management, or Sales preferably in a SaaS based business model.
- Comprehension in managing customer retention and upselling strategies.
- Experience working with cross-functional teams within an organization.
- Familiarity with SaaS metrics - you understand what ARR, NRR, NPS, and Churn mean.
- Background with CRM tools, Customer Success Platforms, and Analytics Software.
- Advanced degree in Business, Marketing, or related field.
- 1+ years of experience in Maintenance, Reliability, or in using a CMMS.
- Relevant certification in Customer Success, Account Management, or Sales.
- Bilingual abilities.

**What We Offer**:

- Health Insurance including Medical and Dental
- Health Care Spending Account (HCSA - dependent on the plan chosen)
- Employee Assistance Program (EAP)
- Retirement plans
- Paid Time off
- Volunteering Time off
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
- Employer Paid DC Pension
- Maternity and Parental Leave Top-Up
- Fitness Reimbursement Program
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

LI-Remote

LI-SG1

We are an Equal Opportunity Employer including disability and veterans.

  • Project Manager

    3 days ago

    Brampton, Ontario, Canada Project Manager Order Management Full time

    The Project Manager plays a pivotal role at G&W Electric focusing on customer needs by communicating proactively and effectively with internal and external customers. The Project Manager will be responsible for managing orders assigned to them, up to and including escalations from G&W Electric Inside Sales Support RepsAs a OM Project Manager you will:...

  • Customer Success Agent CAN

    3 days ago

    Brampton, Ontario, Canada CleanHarbors Full time

    DescriptionSafety Kleen in Brampton, ON is seeking a bilingual (French/English) Customer Success Agent to work on site at their location in Brampton, ON.  The Customer Success Agent is responsible for providing exceptional customer service to its customers.Why work for Clean Harbors?Health and Safety is our #1 priority, and we live it 3-6-5Competitive...

  • Relationship & Customer Success Associate

    4 weeks ago

    Brampton, Canada DESTAWED Full time

    Relationship & Customer Success Associate Location: On‑Site, Brampton, ON Shift: 10:00 AM – 6:00 PM Travel requirement: Must be able to travel to Mexico and the Caribbean. About Elite Planners Association Elite Planners Association is a curated network of top luxury and destination wedding planners. We foster a community that inspires collaboration,...

  • Relationship & Customer Success Associate

    4 weeks ago

    Brampton, Canada DESTAWED Full time

    Relationship and Customer Success Associate Location: On-Site, Brampton, ONShift: 10:00 AM - 6:00 PM*Must be able to travel to Mexico and the Caribbean. About Elite Planners AssociationElite Planners Association is a curated network of top luxury and destination wedding planners. We foster a community that inspires collaboration, innovation, and growth...

  • Customer Success Team Member

    2 days ago

    Brampton, Canada GoCold Solutions Full time

    This role will have an increase after 3 months of service as union contract describes **Position Summary**: This is a union position. Members will be eligible for union rates, pension, and benefits. **Responsibilities**: The responsibilities for this position include but are not limited to the following: - Maintain a professional attitude when dealing...

  • Associate Manager, Customer Strategy

    2 weeks ago

    Brampton, Canada Newell Brands Full time

    Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 28,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our...

  • Client Success Specialist

    2 weeks ago

    Brampton, Canada Survalent Full time

    **Job Title: Client Success Specialist (NOC 13110)** **Job Type**: Permanent full-time (40 hrs/week) **Office Location**:7965 Heritage Road Brampton, Ontario Canada L6Y 5X5. Survalent maintains a hybrid work model. **About Survalent** Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling...

  • Senior Customer Manager

    3 days ago

    Brampton, Canada The Clorox Company Full time

    Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team.**Your role at Clorox:**As part of Clorox’s IGNITE blueprint, the Customer...

  • Luxury Planner Relations

    4 weeks ago

    Brampton, Canada DESTAWED Full time

    A luxury event planning organization located in Brampton is seeking an Entry-Level Relationship & Customer Success Associate. The role involves onboarding wedding planners, managing customer relations, and supporting email marketing efforts. Ideal candidates will possess a bachelor's degree, 1-2 years of relevant experience, and excellent communication...

  • Remote Customer Account Manager — Caramel

    1 week ago

    Brampton, Canada Skjodt-Barrett Foods Full time

    A leading food solutions manufacturer is seeking a Customer Account Manager for a 12–18 month contract in Brampton, Canada. This role will act as the primary liaison between customers and internal teams, focusing on driving sales growth and ensuring exceptional service. Ideal candidates will have experience in ingredient sales, strong analytical skills,...