Customer Success Manager, Fiix

7 days ago

Brampton, Canada Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
You will report to the Manager, Customer Success and will be fully remote, working in Canada. We are looking for a Customer Success Manager (CSM) to help take our customer retention, engagement, and growth to the next level. As a CSM, your number one focus will be to drive product adoption and ensure business value across a strategic customer portfolio.

**Your Responsibilities**:

- Manage and grow relationships with key customers (SMB, Mid-Market, Enterprise) acting as their primary point of contact.
- Engage proactively with customers to understand and accommodate their success metrics, goals, KPIs, and challenges.
- Retain and grow licensing, upgrades, and site opportunities in your assigned portfolio.
- Drive repeatable, predictable outcomes and experiences for Fiix's customer base.
- Identify customer needs and collaborate with services, support, finance, and product teams to ensure value is reached.

**The Essentials - You Will Have**:

- Bachelor's Degree or equivalent years of relevant work experience
- Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

**The Preferred - You Might Also Have**:

- 3+ yrs experience in Customer Success, Account Management, or Sales preferably in a SaaS based business model.
- Comprehension in managing customer retention and upselling strategies.
- Experience working with cross-functional teams within an organization.
- Familiarity with SaaS metrics - you understand what ARR, NRR, NPS, and Churn mean.
- Background with CRM tools, Customer Success Platforms, and Analytics Software.
- Advanced degree in Business, Marketing, or related field.
- 1+ years of experience in Maintenance, Reliability, or in using a CMMS.
- Relevant certification in Customer Success, Account Management, or Sales.
- Bilingual abilities.

**What We Offer**:

- Health Insurance including Medical and Dental
- Health Care Spending Account (HCSA - dependent on the plan chosen)
- Employee Assistance Program (EAP)
- Retirement plans
- Paid Time off
- Volunteering Time off
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
- Employer Paid DC Pension
- Maternity and Parental Leave Top-Up
- Fitness Reimbursement Program
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

LI-Remote

LI-SG1

We are an Equal Opportunity Employer including disability and veterans.

  • Customer Success Associate

    5 days ago

    Brampton, Canada Quantum Lifecycle Partners LP Full time

    Location: Calgary **Summary** Quantum Lifecycle Partners LP is the leading and largest vertically integrated IT Asset Disposition & Recycling processor in Canada. We are committed to enabling safe and secure reuse of electronics, responsible recycling of electronics to divert waste from landfills, and recovery of natural resources from obsolete...

  • Bilingual Customer Success Representative Ii

    1 week ago

    Brampton, Canada Dawn Foods Full time

    **Job Title**:Bilingual Customer Success Representative II**: - Facility: Toronto Dist. Center - Location: Brampton, Ontario, Canada - Workplace Type: Hybrid Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful...

  • Relationship & Customer Success Associate

    17 hours ago

    Brampton, Canada DESTAWED Full time

    Relationship & Customer Success Associate Location: On‑Site, Brampton, ON Shift: 10:00 AM – 6:00 PM Travel requirement: Must be able to travel to Mexico and the Caribbean. About Elite Planners Association Elite Planners Association is a curated network of top luxury and destination wedding planners. We foster a community that inspires collaboration,...

  • Relationship & Customer Success Associate

    6 days ago

    brampton, Canada DESTAWED Full time

    Relationship and Customer Success Associate Location: On-Site, Brampton, ONShift: 10:00 AM - 6:00 PM*Must be able to travel to Mexico and the Caribbean. About Elite Planners AssociationElite Planners Association is a curated network of top luxury and destination wedding planners. We foster a community that inspires collaboration, innovation, and growth...

  • Relationship & Customer Success Associate

    4 days ago

    Brampton, Canada DESTAWED Full time

    Relationship and Customer Success Associate Location: On-Site, Brampton, ONShift: 10:00 AM - 6:00 PM*Must be able to travel to Mexico and the Caribbean. About Elite Planners AssociationElite Planners Association is a curated network of top luxury and destination wedding planners. We foster a community that inspires collaboration, innovation, and growth...

  • Customer Success Specialist

    1 day ago

    Brampton, Canada Cardinal Meats Full time

    **The Position**: Support, enable and optimize front line Sales time through managing internal customer interaction in collaboration with the Account Manager. **Specific Accountabilities**: Live Core Values Manage internal customer related projects in collaboration with sales team. Key Cardinal contact for customer inquiries Manage pricing contract renewals...

  • Relationship & Customer Success Associate

    7 days ago

    Brampton, Ontario, Canada DESTAWED Full time

    Relationship and Customer Success AssociateLocation:On-Site, Brampton, ONShift:10:00 AM - 6:00 PM*Must be able to travel to Mexico and the Caribbean.About Elite Planners AssociationElite Planners Association is a curated network of top luxury and destination wedding planners. We foster a community that inspires collaboration, innovation, and growth within...

  • Director of Lead Gen

    1 week ago

    Brampton, Canada Canon Canada Full time

    A leading technology company located in Brampton is seeking a Business Development Manager to build and lead their Customer Success & Lead Generation department. The ideal candidate will possess strong leadership abilities and extensive call centre experience, ensuring that their team meets lead targets. You will be responsible for establishing processes,...

  • customer service manager

    4 weeks ago

    brampton, Canada Randstad Full time

    Do you have a passion for customer service? Do you enjoy running a team to success? Are you comfortable working in a fast paced environment? Then we have the job for YOU!Randstad is looking for Customer Service Manager to work for a well known manufacturing company in the Brampton area. This is a contract to permanent role, to find out more, read below:Type:...

  • Remote Customer Success Specialist

    1 week ago

    Brampton, Canada ForgeFit Full time

    A leading fitness equipment supplier is seeking a Remote Customer Service Specialist to enhance customer experiences and support gyms and fitness facilities nationwide. The role requires strong communication skills and at least one year of experience in customer service. As part of a fully remote team, you will assist with inquiries, orders, and...