Desktop Problem Manager

"Skills Required: - Proven ability to create automated test scripts, test scenarios and analyze results using AutoIT and PowerShell - Strong understanding of key Performance counters impacting system utilization - Experience in Performance Engineering in large Enterprise Windows Environments - Experience in Windows Performance Benchmarking and Monitoring Utilities - Strong scripting knowledge (PowerShell is a priority - additionally Batch, WMI, VBScript, etc.) - Strong technical understanding of Microsoft IE Web Browser Technologies - Strong troubleshooting mindset (i.e. parsing event log, sysinternals tools, analyzing memory dumps) - Ability to write technical and Presentation management documentation (system design and engineering documents) - Understanding and exposure to Excel, macros and automation - Strong verbal and written communication skills - Experience with Infrastructure components - Experience in monitoring tools for Network and Workstations, including but not limited to Perfmon, SysTrack, and Splunk - 3 - 5 years of experience with AutoIT and PowerShell - 5 - 8+ years of experience in information technology - AutoIT and LoadRunner Certifications - Experience working on complex projects - Bachelors degree in Computer Science or related field - Prior experience with Desktop and server-side resource analysis a big plus - Knowledge of Selenium and QTP is plus - Experience with SQL Server Database is plus - Strong knowledge of fiddler - Knowledge of Sniffer and other network tools - Knowledge of Creating Jive and SharePoint site Roles & Responsibilities: - Builds and maintains a scalable, portable, configurable automated testing framework designed using AutoIT and PowerShell - Conduct system performance testing to ensure system reliability, capacity and scalability - Develop automated test scenarios and environments for performance testing - Work with QA and developer teams to develop performance test plans and cases - Analyze test results and coordinate with development teams for bug fixes - Generate test summary reports for management review - Evaluation and use of benchmarking, performance and load testing tools - Analyze root causes of performance issues and provide corrective actions - Suggest new tools and techniques to improve testing efficiency - Review and recommend improvements to existing test procedures - Report defects found in testing diligently, promptly, and accurately - Manage Operations for Performance Engineering lab environment - Reproducing customer Performance issues in our labs - Design and build intelligent test systems that can simulate production traffic load - Compare and contrast system performance with varying levels of physical resources (RAM, CPU cores, Disk caches, Network) and compute nodes - Measure, report, and recommend performance Response Time Guidelines/SLAs - Windows Desktop general engineering and hardware evaluation - Creation of Desktop, Laptops, Virtual machines Performance Baselines for Windows and MAC Desktop Platform - Create and Maintain Jive and SharePoint Sites - Good coordination and communication skills" **Salary**: $100,000.00-$105,000.00 per year **Benefits**: - Dental care - Disability insurance - Flexible schedule - Life insurance - Paid time off - Relocation assistance - Tuition reimbursement - Vision care Schedule: - On call - Weekend availability Supplemental pay types: - Bonus pay - Commission pay - Overtime pay - Signing bonus - Tips Ability to commute/relocate: - Montreal, QC: reliably commute or plan to relocate before starting work (required) **Experience**: - Desktop Problem Manager: 10 years (preferred)