Training Program Manager

Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.

Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.

We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.

As we rapidly scale, we're on the lookout for a Training Program Manager to join the team. The role of Training Program Manager (Client Services) is to create clear and compelling journeys for our Client Services department, with a particular focus on entry level and junior hires. The role is dedicated to creating, delivering and reviewing the training of new associates, guiding them through tailored learning paths that align with the specific needs of our diverse client portfolio and wider business needs.

**Key focuses of the role include**:

- Work with Client Services, Global People, Project Excellence and Business Operations teams to identify training needs and to support the creation of training programs to maximise learning outcomes across the AMER region
- Enhance existing training programs frequently, to develop new associates' skills and their understanding of client-specific workflows.
- Unlock opportunities to maximise interdepartmental knowledge sharing - partnering with Product, Surveys and wider teams to run product led update and learning sessions
- Build a wider learning strategy that combines both self-learning and instructive/ taught learning environments, to create a culture of continued growth and enhancing mindsets
- Create and develop training materials including presentations, playbooks, e-learning modules, and assessments.
- Coordinate onboarding and orientation sessions focused on company culture, product knowledge, and outbound methodology
- Deliver engaging classroom, virtual, and on-the-job training sessions
- Manage training delivery rota’s & content leaders - leading on all content delivery whilst utilising internal people when needed
- Continuously evaluate the roadmap for increasing client delivery taking into consideration both historical, and capacity available in the respective offices, whilst identifying challenges, risks and solutions
- Partner with Commercial, Client Services and People Teams to ensure the strategy for unlocking growth is aligned to the delivery capabilities and strategic business priorities
- Ensure all learning initiatives promote inclusivity and diversity in line with proLeaders values, and create and inclusive and encouraging space for all participants
- Gather feedback to ensure continuous improvement of learning activities and initiatives
- Identify high-potential graduates for accelerated development paths.
- Implement metrics to assess the effectiveness of training programs, making necessary adjustments based on feedback and performance data
- Continuously improve the program based on feedback, outcomes, and industry best practices.
- Oversee training of Senior Associates, Project Leads and Managers
- Create focus group sessions to promote knowledge sharing and best practices

**Requirements**:
**Key experience for the role includes**:

- Previous experience working in a sales & outbound environment, with a proven track record of client growth and/or revenue generation success
- Previous experience creating, delivering and evaluating training sessions & content is mandatory for this role

**Benefits**

**What we can offer you**:

- An extended private benefits plan, that offers prescription, dental and vision coverage
- Access to our Employee Assistance Program
- Rewarding tenure gifts to thank our loyal staff
- An enhanced maternity and paternity package
- 15 days annual leave each year
- A paid sick leave policy of up to 10 days annually
- Up to 20 remote working days annually
- A hybrid working model, featuring three days per week in our modern downtown Toronto office
- Team socials - from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together
- The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
- Corporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together