Manager- Operations and Client Relations

4 days ago

Toronto, Canada Elite Residential Concierge Services Inc. Full time

About Us:
A team of 900+ employees are the backbone of Elite Residential success. We continue to grow within the GTA market and have a need to hire a Manager - Operations & Client Relations to deliver superior and best-in-class services to our clients. As a leader in the security industry, we invite security professional to experience how Elite can transform your career and the communities to which we provide a luxury level of security and customer care

The Manager - Operations & Client Relations will be responsible for overseeing the security services of a portfolio of high-rise residential buildings in the GTA. As a member of the Management Team, the Area Manager shall participate in the development and execution of Elite Residential Concierge Services strategic goal.

Primary Purpose

This position serves the following critical roles within the Company.
- People Leader
- Client Delivery of Services
- Growing new business opportunities across the GTA

Key Responsibilities
- Adherence to corporate policies and procedures for assigned region / buildings, ensuring a high level of quality and effectiveness in delivering services.
- Act as the key interface for services for assigned buildings, ensuring that client needs are met through the delivery of a value-added services.
- Work with direct reports to develop objectives and operating plans.
- Train and coach staff of company procedures and policies: site specific, corporate, and legislative, ensuring all training documentation is reviewed and uploaded. Reward and recognize staff for outstanding performance.
- Identifies and analyzes information to give early warnings of potential problems
- Build a strong partnership with Property Management, Developers and The Condo Board(s) in exceeding client expectations for contracted services
- Oversees the effective scheduling of team, supporting hiring processes, timesheets, expense reimbursement and training
- Manages new hire instruction on policies and procedures, and completion of all appropriate forms and maintaining good communication

**Requirements**:

- University Degree / College Diploma - preferred business administration
- Required - 5 years’ experience in the security industry
- Required - 2 years’ experience at a Management level
- Excellent management, negotiating and organizational skills;
- Demonstrated ability to lead a team and achieve results;
- Excellent interpersonal skills
- Ability to travel occasionally
- Willing and able to exercise the authority entrusted in order to accomplish assigned duties and responsibilities
- Comfortable and competent in representing the organization
- Committed to the vision and mission of Elite Residential Concierge Services Inc

Work Conditions
- Travel required with your vehicle within the GTA
- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Master's Degree (preferred)

**Experience**:

- Security: 5 years (required)
- Supervising: 2 years (required)

Work Location: In person

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