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Live Operations Technician

2 weeks ago

Montréal, Canada peoplecanfly Full time

Live Operations Technician (Live Services Game)

Full-time

Project: Lost Rift

Department: Tech

Location: CA, Montreal (Remote/Hybrid)

**Company Description**:
**People Can Fly**, un des principaux studios indépendants de développement de jeux AAA, est composé d’une équipe internationale de centaines de personnes talentueuses travaillant depuis des bureaux situés en Pologne, au Royaume-Uni, aux États-Unis et au Canada, mais aussi de partout dans le monde grâce à nos programmes de télétravail.

Fondée en 2002, PCF a marqué le genre des jeux de tir avec des titres comme Painkiller, Bulletstorm, Gears of War: Judgment et Outriders. Nous sommes l’un des studios Unreal Engine les plus expérimentés de l’industrie et nous renforçons nos capacités au moyen de solutions internes, à savoir l’infrastructure PCF Framework.

Nos équipes créatives travaillent actuellement sur plusieurs titres passionnants : Gemini est notre nouveau projet en développement avec Square Enix ; Maverick est un jeu Triple-A développé en collaboration avec Microsoft Corporation ; Bifrost et Victoria sont des projets que nous développons en modèle d'auto-édition. Nous travaillons également sur un projet de réalité virtuelle et d'autres projets non dévoilés, plus d'informations à venir plus tard.

Forte de plus de 20 ans d’expérience, PCF se lance à la découverte de nouveaux horizons. Nous avons pour but de combiner notre expertise avec la créativité des meilleurs visionnaires de l’industrie afin de travailler collectivement à la nouvelle génération de jeux d’action destinés à la communauté mondiale de joueurs.

Si vous choisissez d’entreprendre cette aventure avec nous, vous aurez l’occasion de perfectionner votre art et d’approfondir vos connaissances, en travaillant aux côtés de chefs de file de l’industrie pour offrir une expérience unique et toute nouvelle aux joueurs du monde entier.People Can Fly is one of the leading independent AAA games development studios. Our international team consists of hundreds of talented individuals who work from offices in Poland, the UK, Ireland, the US, and Canada, as well as from all over the world thanks to our remote work programs.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.

Our creative teams are currently working on several exciting titles: Gemini, a project being developed with Square Enix; Gears of War: E-Day developed in collaboration with Microsoft Corporation; Project Echo for Krafton; Bifrost & Lost Rift are projects we're growing in the self-publishing model. We are also busy working on a VR and undisclosed projects, more information on those to come later.

With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.

If you decide to accompany us on this journey, you’ll have a chance to perfect your craft and expand your knowledge, working alongside leaders in the industry on bringing a brand-new, unique experience to players worldwide.

**A propos du poste**:Nous recherchons un(e) technicien(-ne) expérimenté(e) des opérations en direct pour diriger la gestion des incidents et assurer l'excellence opérationnelle de notre jeu en direct. Ce rôle combine le leadership requis pour gérer les incidents en direct avec une expertise approfondie des fonctionnalités du jeu, y compris la gestion du serveur de jeu, le couplage, les comptes, l'authentification, les mécanismes de jeu et l'économie.

Le/la technicien(-ne) des opérations en direct sera le principal point de contact entre les équipes de développement, d'opérations en direct, d'assurance qualité et de la communauté, afin d'assurer une expérience fluide aux joueurs. Cette personne supervisera la réponse aux incidents, gérera la stabilité du service en direct et contribuera à l'amélioration continue du jeu en identifiant et en atténuant les risques de manière proactive.

Responsabilités clés:

- La gestion des incidents: Posséder et diriger la réponse aux incidents en direct, y compris les processus de triage, d'escalade, de résolution et d'analyse rétrospective.
- Préparation opérationnelle: Élaborer et tenir à jour des manuels d'intervention, des tableaux de bord de surveillance et des flux de travail afin de garantir une détection et une résolution rapides des incidents.
- Expertise en matière de contenu: Maintenir une connaissance approfondie des systèmes centraux du jeu (serveurs, jumelage, économie, authentification, etc.) afin de diagnostiquer efficacement les problèmes.
- Coordination et communication: Servir de liaison entre les équipes de développement, d'exploitation en direct, d'assistanc