Long-term Care Office Assistant

**Division**:
Long Term Care Homes

**Temporary Duration**:
Approximate Duration: 12 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.
- JOB SUMMARY
- Required to respond to all customers at the main reception area, answer incoming calls and inquiries, and refer where appropriate. Process accounts payable and receivable, and residents’ finances. Provide clerical support to the managers and staff.
- EDUCATION- Completion of Grade 12
- Completion of one year of post-secondary education in a business or office administration program or equivalent
- Additional training in software courses including databases, spreadsheets, word processing

KNOWLEDGE- Minimum 2 years related experience in a fast-paced or similar environment where interaction with the public was significant
- Must possess experience in a Long Term Care environment
- Must possess some knowledge of working with individuals with dementia

SKILLS- Must possess strong knowledge and experience in clinical documentation system (eg. PCC)
- Must possess knowledge of the Internet
- Must possess excellent communication (verbal and written) and interpersonal skills
- Must possess knowledge of customer service skills
- Must possess excellent organization skills, ensuring procedural, professional, and/or organizational standards are adhered to
- Must be able to work under pressure with multiple deadlines and frequent interruptions
- Must be receptive and open to change
- Must be motivated to learn
- Must recognize and adapt to individual differences and team dynamics to produce effective working relationships

SPECIAL REQUIREMENTS- May be required to travel to other offices or community locations for meetings/training as assigned
- An annual influenza vaccination is recommended
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate

**Shift Information**:
There are no guarantee of hours per week, however work shifts are 8:30am to 4:30pm, Monday - Friday.

**Other Conditions**:

- The successful incumbents will work replacement shifts to cover existing staff's scheduled and unscheduled absences. The incumbents will work in all eight of our long term care facilities listed below:
- Gilmore Lodge - Fort Erie
- Northland Pointe - Port Colborne
- Rapelje Lodge - Welland
- Woodlands of Sunset - Welland
- Linhaven - St.Catharines
- Upper Canada Lodge - Niagara on the lake
- Deer Park Villa - Grimsby
- Meadows of Dorchester - Niagara Falls

Conditions of offer include:
- obtaining a police clearance that is less than 6 months old from date of hire
- satisfactory completion of Mantoux Baseline 1 and 2 Clearance (or chest x-ray)

**Closing Statement**:
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 - Human Resources Department